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Hussmann · 1 day ago

Contact Center Agent: 7AM - 3:30PM (Wednesday/ Thursday Off)

United States

Full-time

Remote

Entry Level

1+ years exp

Hussmann is a global leader in commercial refrigeration equipment, seeking a Contact Center Agent to serve as the first point of contact for their customer base. The agent will handle inbound calls and emails, resolve customer issues, and ensure proper follow-up for complex accounts.

Food and BeverageManufacturing

Responsibilities

Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365

Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call

Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations

Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours

Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary

Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)

Qualification

Customer service experienceTelephone communication skillsMicrosoft WordMicrosoft ExcelTyping speed 40wpmFollowing proceduresTeamworkFlexibility

Required

High School Diploma Required

1+ years of customer service experience

Excellent telephone and communications skills

Ability to work in and handle high call volume environment

Good customer service skills and willing to work flexible hours

Basic PC skill required, including experience in Microsoft Word and Excel

Ability to work in a team environment and desire for continuous learning through cross-training

Ability to follow procedures

Ability to type a minimum of 40wpm

Benefits

Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits - Paid time off, stewardship and parental leave.

Educational Assistance - Tuition reimbursement for job-related courses after six months of service.

Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.

Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.