anagram · 2 weeks ago
Founding Customer Success
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $140K/yr
4+ years expAnagram is a startup focused on transforming security training through engaging methods. The Founding Customer Success role involves building the entire customer success function from scratch, managing mid-market and enterprise accounts, and collaborating closely with the Product Manager to enhance customer experience and product offerings.
CopywritingProduct DesignSocial MediaUX DesignWeb DesignWeb Development
Responsibilities
You own the entire support experience
You communicate quickly and clearly
You work independently but know when to collaborate
You run great customer calls
You turn customer feedback into product wins
You build systems that work without you
You spot expansion opportunities
Bonus: You have technical skills or love learning new tools
Qualification
Required
4-6 years of experience in Customer Success or a related field
Ability to manage 30+ mid-market and enterprise accounts independently
Strong communication skills to convey technical issues clearly
Experience in leading customer calls, including discovery calls and problem-solving sessions
Ability to document customer feedback and prioritize it with the Product Manager
Experience in creating playbooks and organizing knowledge resources
Ability to identify expansion opportunities based on customer usage and feedback
Technical skills or a willingness to learn new tools, including understanding API documentation and troubleshooting SSO issues
Preferred
Experience in a startup environment
Experience with proactive relationship building
Ability to work cross-functionally with Product, Operations, Sales, Engineering, and leadership
Benefits
Flexible PTO: Take time when you need it, federal holidays and Dec 24–Jan 1.
Optional Fridays: No internal meetings. Work or recharge as needed.
Healthcare: Medical, dental, and vision provided.
Parental leave: Time off for life’s biggest moments.
Equity: Own a piece of what we’re building.
401(k) matching: Save for the future with company matching.
Stipends: Office setup, remote work, and learning support.
Company
anagram
Shaping brands that need no introduction.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase