Illinois Action for Children · 15 hours ago
Supervisor, Chicago Application & Enrollment
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$53K/yr - $55K/yrIllinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most. The Chicago Application and Enrollment Supervisor will oversee the Chicago Early Learning Parent Support Hotline, ensuring high-quality support for families and managing a team to provide effective services and assistance in navigating early learning applications.
ChildrenFamilyPersonal Development
Responsibilities
Supervise Chicago Early Learning Parent Support hotline team to ensure that high quality and professional services are provided to parents and staff
Monitor and implement policies and procedures on the Chicago Early Learning Parent Support Hotline and other Illinois Action for Children programs
Implement quality control measurements on assigned staff to ensure effective, efficient, and professional services are provided to parents and providers within set timelines and procedures
Maintain, monitor, and analyze team data captured in CEL application system, Salesforce, Smartsheet, School Mint, and other programs
Train team on the CEL application policies and procedures
Prepare written reports on assigned groups call volume, call resolution and other team activities; report regularly to assigned manager
Work in conjunction with Human Resources Department and department management regarding recruitment and selection, performance evaluation, disciplinary and other personnel actions
Schedule regular meetings with team and department management. Maintain several methods of communication with the team, including email, calls, and Microsoft Teams to ensure timely resolution of calls
Responsible for the completion of staff timesheets within the required deadline
Knowledgeable of all team members' functions; could serve as back-up if needed to assist team
Maintains required job skills and core professional competencies. Attends and participates in required educational programs and staff meetings
Ensure confidentiality of information received and managed by Illinois Action for Children
Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities
Other Functions: The Organization may assign other functions to the job at its discretion
Responsible for supervising team in a hybrid environment. Formal responsibility for planning, assigning, directing, and coordinating the work of these functions. Performs employee evaluations and makes hiring decisions. Supervises position of CEL Hotline Coordinators, IAFC Hotline Coordinators, IAFC Application Assistant and Seasonal Coordinator Temp
Qualification
Required
Bachelor's degree in early education, Social Work, Business Administration, or related field
Experience with leading a call center team
18 credit hours in child development or two years' work experience with direct childcare preferred
Ability to multi-task
Organizational skills
Evening and weekend availability as needed
Strong written and verbal skills
Excellent customer service skills
Excellent attention to detail
Supervisory experience
Benefits
Health, dental, and vision insurance plans with a company contribution of 95% for single coverage
401k with company match
Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
11 Paid Holidays and 1 Floating Holiday
Tuition Reimbursement
Flexible Spending Account
STD & LTD insurance
Company-paid Life Insurance
Company
Illinois Action for Children
Illinois Action For Children is a non-profit organization that provides early education, child care, and personal development programs.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maria Whelan
President & CEO
Aimee Washington-Hart
Partner Coord.
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