NEOGOV · 8 hours ago
Senior Product Designer (UX3)
United States
Full-time
Remote
Mid, Senior Level
3+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. They are seeking a Senior Product Designer to work with a team of designers and product managers to create intuitive and elegant solutions while employing design thinking methodologies and best practices.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges
Produce and communicate user personas, user journeys, user flows and service blueprints
Design, conduct and communicate research initiatives
Drive collaboration in defining the problems to be addressed and the outcomes we want to create with our products
Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary
Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards
Manage your projects with standard project processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat
Work closely with product partners to determine design scope, level of effort, timing, and design deliverables
Lead the design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained
Contribute to the strategic design vision and big picture thinking
Set the bar for other designers in the organization
Advise, support and mentor less experienced members of the team
Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together
Qualification
Required
3-5 years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C or B2B organizations as in-house design. (Does not include self-employed freelance work or work associated with training or education)
Portfolio of UX-focused work examples for enterprise software applications
Experience with building out enterprise personas and journey maps
Experience with using and contributing to design systems
Experience in accessibility and mobile design standards
You are an experienced designer with experience working with SaaS products
You are comfortable playing a leading role in the product design process, guiding a cross-functional team through workshops, design sprints and discovery activities
You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product
You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques to achieve this
You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels
You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies
You demonstrate business acumen and the ability to think strategically
You lead by example and inspire those around you to do their best work
Preferred
Bachelor's degree or master's degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
Experience with using Jira and Confluence project sites in agile teams
Experience using quantitative reporting tools like Google Tag Manager, Google Analytics, FullStory, Adobe Analytics, and/or Gainsight
Experience in Public Safety or Emergency Management software
Experience working in large enterprise organizations
Benefits
Full Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
RRSP Matching
Paid Parental Leave
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase