Trace3 · 3 days ago
Sr. Managed Services Engineer | Hypervisors/Servers/Backup (Remote)
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $90K/yr
7+ years expTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Senior Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments while serving as a mentor for junior engineers and collaborating with the Managed Services team.
Information ServicesInformation TechnologySocial Network
Responsibilities
Design, implement, and manage Microsoft and Azure based environments
Server Operating Systems support and troubleshooting
Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365
Develop and maintain PowerShell scripts for automation of system tasks and management of Microsoft environments
Collaborate with other IT team members and departments to support business initiatives and projects
Provide technical support and assistance, including troubleshooting hardware and software issues
Document system configurations, procedures, and troubleshooting steps
Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response
Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs
Identify, diagnose, and resolve client problems in a timely fashion
Assist with reporting and recommendations for Managed Services clients
Interface with third party vendors as liaison between client and vendor
Provide post implementation support for Trace3 Professional Services teams
Build client relationships through exceptional customer service
Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration
Maintain specialization roles as needed by TRACE3
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience)
Minimum of 7 years of experience in Microsoft systems administration or engineering role
Strong expertise in Windows Server operating systems (2019, 2022 and 2025)
Strong expertise supporting Azure tenants
Proficiency in PowerShell scripting for automation and system management
Knowledge of virtualization technologies (Hyper-V, VMware, Nutanix) and storage solutions
Familiarity with backup and disaster recovery solutions (e.g., Veeam, Azure Site Recovery)
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Actively pursues professional development opportunities
Ability to assess client environments to understand how they use technology to meet business objectives
Shows initiative and independently researches resolutions to problems
Demonstrated ability to achieve successful outcomes in handling critical issues and work with various clients and management levels
Demonstrated ability to manage multiple priorities and follow through to resolution
Preferred
Microsoft Certified: Windows Server (e.g., MCSA, MCSE)
Microsoft Certified: Azure Administrator Associate (AZ-305)
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase