PenFed Credit Union · 1 week ago
Digital Product Owner - Unsecured Lending
McLean, VA
Full-time
Hybrid
Senior Level
5+ years expPenFed Credit Union is seeking a Digital Product Owner - Unsecured Lending to lead the product lifecycle for various loan products. This role involves collaborating with multiple teams to drive loan growth and enhance digital engagement while ensuring exceptional member value.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Own the digital acquisition and servicing journeys for personal, student, and overdraft loan products, serving as subject matter expert on application flow, member experience, and performance
Partner with business stakeholders to define and track key product metrics (KPIs) related to growth, conversion, credit quality, and member satisfaction
Translate business objectives into clear, actionable requirements and acceptance criteria for new features, enhancements, and integrations
Manage and prioritize the product backlog; work with Agile teams to plan sprints, refine user stories, and ensure timely, high-quality delivery
Collaborate with cross-functional teams to evaluate business needs, technical feasibility, risk, and design optimization for new or enhanced digital capabilities
Facilitate process mapping and gap analyses to assess operational, compliance, and member impact of proposed features or system changes
Lead UAT planning and execution; validate releases and provide final product sign-off
Communicate project timelines, dependencies, and operational impacts to stakeholders, ensuring transparency and alignment
Analyze production incidents, member feedback, and operational errors to identify root causes, define fixes, and inform continuous improvement
Use Voice of Member insights, complaint data, and performance analytics to enhance digital experiences and reduce friction in the lending journey
Build strong relationships with internal partners (Risk, Compliance, Credit, Marketing, and Operations) and external vendors to deliver on PenFed's digital transformation goals
Support ad hoc reporting, process improvement initiatives, and strategic projects as assigned by the Consumer Banking leadership team
Qualification
Required
Equivalent combination of education and experience is considered
Bachelor's degree in Business, Economics, Engineering, or related field
Minimum of five (5) years of progressive experience in product management or digital product ownership, preferably in financial services, fintech, or digital lending
Proven success defining and delivering digital roadmaps in an Agile or SAFe environment
Experience working with technology teams on APIs, integrations, and digital application journeys
Demonstrated ability to translate member and business needs into digital solutions that improve conversion, efficiency, and member satisfaction
Experience leveraging analytics tools (e.g., Adobe Analytics, Google Analytics, Tableau, Power BI) to inform business decisions
Familiarity with UX/UI principles, customer journey mapping, and digital testing practices
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and stakeholders
Exceptional written and verbal communication skills with a proven ability to influence across teams
Proficiency with Jira, Confluence, and other Agile collaboration tools
Preferred
Experience with unsecured lending products such as personal loans, student loans, or revolving credit preferred
Experience with Salesforce Financial Services Cloud or other Salesforce products preferred
Salesforce Experience And/or Certifications Are Preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase