Crossfire Consulting · 1 day ago
IT Implementation Engineer
United States
Full-time
Remote
Mid Level
3+ years expCrossfire Consulting is seeking an IT Implementation Engineer to join their team remotely. In this role, you will analyze and migrate legacy voice services to current solutions or decommission them, while collaborating with vendors and internal teams to ensure smooth transitions and support processes.
ConsultingInformation TechnologySoftwareStaffing Agency
Responsibilities
Analyze information across multiple sources, including branch associates, to determine telecom and alarm needs of assigned locations
Manage multiple analysis, validation, install, porting, and/or disconnect projects simultaneously. You will be working within all aforementioned stages across assigned sites throughout entirety of project scope
Order and facilitate the installation of POTS-in-a-Box systems for alarm services where POTS service currently exists
Order and facilitate porting of toll-free or POTS lines to Telecommunication BVoIP, ReadyLine, and/or IPTF, where determined necessary
Order and facilitate porting of POTS fax lines to enterprise e-fax service where determined necessary
Coordinate closely with vendors and branches to ensure proper implementation of services, timely cutover, address any post-install needs, etc
Ensure completion of standardized tasks and processes to coordinate, implement, install, and test all technical aspects of newly implemented services within scope, based on defined standards
Ensure timely, accurate documentation and tracking of work-order activities in defined enterprise tools, to include regular updates across analysis and other project stages (Planner, List, Project, SharePoint, etc)
Coordinate with internal engineering, project management, response teams, and security groups, as well as manage third party contractor activities to avoid undue disruption to branch operations
Participate in associate meetings and communicate any concerns to management
Qualification
Required
At least three years of experience in voice telecommunications
Basic familiarity with security and fire alarm systems and/or regulations
Experience in handling multiple projects (sites) simultaneously
Experience in telecom service analysis and implementation
Experience with large-scale/enterprise-level project coordination/execution
Experience with requirements gathering and/or validation
Strong communication skills, both verbal and written
Proficiency in Microsoft 365 Office and project/task management software (Teams, Outlook, Excel, SharePoint, Planner, List)
Strong organizational and multitasking skills, including the ability to prioritize work and task-switch efficiently and effectively
Exceptional, well-honed abilities in complex problem-solving, information analysis, cross-referencing across multiple sources, and awareness of even small details which may change an outcome or next-step decision
Ability to learn quickly and independently using provided resources and training and apply transferable skills and knowledge to areas with which you may not be as familiar
Ability to recognize specific gaps in knowledge and willingness to ask targeted questions within project team to close gaps whenever necessary
Preferred
Familiarity with Telecommunication BVoIP, ReadyLine, and IPTF, EtherFAX, and POTS-in-a-Box systems
Experience with Telecommunication porting procedures
Experience with multiple telecom technologies from a coordination and/or engineering viewpoint
Experience with alarm system communications across POTS, radio, and/or cellular pathways
Familiarity with alarm monitoring vendors, particularly concerning industry-specific terminology
Familiarity/experience with Zendesk
Familiarity/experience with Telecom Expense Management (TEM) platforms
Familiarity/experience with MetTel's Bruin platform
Familiarity/experience with ServiceChannel, and/or similar facilities management platforms
Ability to thrive in a remote work environment and on collaborative teams
Poise and maturity to interact at all levels of the organization as well as external partners
Company
Crossfire Consulting
Crossfire Consulting is an IT company that provides IT staffing and software development services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase