Apply on Employer Site

WSH Management · 1 week ago

Community Manager (Tax-Credit), Central Av Apts, Los Angeles, CA

Los Angeles, CA, US

Full-time

Onsite

Mid, Senior Level

$27/hr - $28/hr

2+ years exp

WSH Management is a trusted leader in managing senior and multifamily apartment communities across California, currently seeking a Community Manager for their Central Ave Apartments in Los Angeles, CA. The Community Manager will oversee day-to-day property operations, ensuring compliance with community policies and managing financial goals while fostering a positive environment for residents and staff.

Real Estate

Responsibilities

Oversee day-to-day property operations, ensuring consistent implementation of community policies and compliance standards

Prepare and submit weekly and monthly reports, and support the development of the annual operating budget

Manage accounts receivable and payable, including rent collection/processing and timely submission of payables

Supervise and delegate tasks to the Maintenance Technician; monitor work orders, unit turns, and property upkeep

Perform administrative functions such as move-in/move-out processing, resident file management, and applicant interviews from the waiting list

Support residents through the recertification process and address resident concerns in a timely, professional manner

Train and onboard new staff while fostering a positive, collaborative team culture

Monitor community appearance and ensure maintenance issues are addressed promptly

Maximize occupancy, minimize lost rent, and ensure the property operates in the owner’s best interest

Carry out additional duties as assigned to support departmental and company objectives

Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual

Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)

Daily review of property Yardi dashboard

Review all vacant and available units to ensure timely move ins

Prepare annual budgets and income projections in a timely and accurate manner

Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner

Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines

Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance

Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds

Ensure property is rented to fullest capacity and lost rent is minimized

Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in

Utilize marketing strategies to secure prospective residents

Confirm that leasing staff techniques are effective in qualifying and securing future residents

Confirm that leasing staff gather information about market competition in the area and file

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others

Represent the company in a professional manner at all the times

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow

Working knowledge of California landlord/tenant law, and common procedures and notices

Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis

Ensure current resident files are properly maintained and in required order

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

Ensure compliance with all applicable affordable housing programs

Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)

Conduct quarterly Resident Meetings

Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management

Participate in resident social service programs and/or coordinate resident activities program

Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)

Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)

Consistently implement policies of the community

Daily review of all emails and respond as necessary within 24 hours

Consistently use successful techniques and company directives to screen, hire, orient and train new personnel

Ensure efficiency of staff through ongoing training, instruction, counseling and leadership

Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments

Coordinate maintenance schedule and assignments with Maintenance Supervisor

Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary

Provide support to staff to encourage team work and lead as an example in creating a harmonious environment

Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.)

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours

Assure quality and quantity of market ready apartments

Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance

Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up

Learn and ensure compliance with all company, local, state and federal safety rules

Ensure that unsafe conditions are corrected in a timely manner

Direct staff to follow a “safety first” principle

Qualification

HUD Compliance ExperienceProperty Management SoftwareCertified Apartment ManagerAffordable Housing ExperienceFair Housing CertificationMicrosoft Office SuiteSupervisory ExperienceCommunication SkillsProblem-Solving AbilitiesAttention to DetailLeadership Skills

Required

HUD Project Based Section 8 Compliance Experience or other related Affordable Housing

Minimum of 2 years on-site as a Community Manager; will consider 3 years supervisory experience in a customer service-related business with appropriate certification(s)

Supervisory experience

High School Diploma or equivalent required; college preferred

Property Management (or similar) software experience

Must possess strong attention to detail and sales ability

Ability to make decisions, meet targets and work under pressure

Strong command of the English language, including proper grammar, spelling, and sentence structure

Thorough understanding of the English language and ability to communicate effectively with others

Strong writing and proofreading skills

Attention to details in all aspects of job performance

Effectively prioritize multiple projects simultaneously while meeting deadlines

Demonstrated managerial and leadership skills

Strong communication and negotiating skills; ability to build and maintain strong vendor relationships

A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image

Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action

Effectively convey ideas, images and goals to a diverse group of personalities

Possess a positive attitude, keep calm and smile under all circumstances

Driving to local areas, company meetings and sister properties when necessary

Must possess a valid Driver's License, reliable transportation and current auto insurance coverage as this position may require some driving for company business

Knowledge of OSHA laws and regulations

Candidate will be required to pass a background and drug screening

Preferred

College degree preferred

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Affordable housing and permanent supportive housing experience preferred

Achieve Fair Housing certification prior to interaction with prospects or residents

Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications

Be able to work evenings and weekends on call as needed

Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community

Comply with expectations as demonstrated in the Employee Handbook