Hall County Government · 2 days ago
Parks Customer Service Associate- Campgrounds- PT
Gainesville, GA, US
Full-time
Onsite
New Grad, Entry Level
$0/hr - $17.46/hrHall County Government is seeking a Parks Customer Service Associate to provide a variety of customer service responsibilities. The role involves greeting customers, answering inquiries, assisting with reservations, and performing light administrative tasks related to park operations.
Government Administration
Responsibilities
Provides excellent customer service by greeting visitors and providing information to customer inquiries and requests
Assists customers with program registration, community center membership, fee collection, and reservations
Answers telephone and routes calls to appropriate parties and takes messages as needed
Receives and sorts mail; distributes to appropriate parties
Light typing and word processing to include emails, orders, memos, and other business documents
Responsible for opening and closing facility, which includes scheduled events, facility rentals, evening and weekends
Monitors facility and maintains order
Sets up and breaks down room and event set up for customers
Provides assistance and customer service to the public during events
Monitors complex for, and maintains safety and security
Performs light maintenance to ensure complex is neat and orderly
Assists Facility Coordinator with clerical and administrative duties as needed
Provides excellent customer service by greeting guests, and providing information to customer inquiries and requests
Responsible for handling reservations for campsites, pavilions, event centers
Responsible for entering reservation information into computerized reservation system
Monetary responsibilities to include handling and accounting for all fees collected for reservations, general admission fees, and all concession sales; must be able to use cash register and credit/debit card transactions
Performs accounting functions to include daily deposits, pavilion rentals and reservations, monetary recordkeeping
Monitors and maintains safety, security, and control of park access
Is knowledgeable on rules and regulations for a multi-use park with both camping and day use visitors
Responsible for working independently with limited supervision
Qualification
Required
High School Diploma or GED, or equivalent
Any combination of education, experience, or skill, which provides the minimum level of qualifications stated above
Valid Class C driver's license and satisfactory Motor Vehicle Record (MVR)
General computer skills to include Microsoft programs, email, and Parks specific reservation software
Ability to work nights, holidays and weekends
Excellent customer service and telephone skills to include anticipating needs of customers for information
Ability to communicate tactfully and courteously with the public and staff members
Skill in operating a switchboard and receiving/routing multiple telephone calls efficiently and tactfully
Clerical skills to include light typing and word processing, filing, recordkeeping
Basic accounting skills to include handling monies and collecting and accounting for fees, reservations, concession sales, general admission, membership, recordkeeping, cash/credit/debit card transactions, and daily deposits
Knowledge of building, grounds, and security systems
Problem solving skills
Ability to work independently
Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, printer, telephone
Incumbents must continuously be able to think analytically; handle stress and emotion; concentrate on tasks
Remember names, and other details; examine and observe details; make decisions, and adjust to change
Incumbents must also continuously direct others, meet deadlines, stay organized, use math/calculations, use a keyboard/type
Essential functions frequently require the ability to move about inside the complex and move and transport items up to 20 lbs.; ability to bend body downward and forward by bending spine and legs
And twisting at the waist, hips, or knees; reach overhead, push, pull, and repetitively use hands, arms, legs
Incumbents are frequently required to be on-call and work irregular hours
Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment
Essential functions of this position continuously require the ability to work with others or work alone
Company
Hall County Government
The mission of Hall County Government is to promote, encourage and develop a strong, viable community and ensure that all citizens share in prosperity by providing efficient, accessible and responsible public service.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase