LanceSoft, Inc. ยท 2 days ago
Information Technology Service Management Analyst
Englewood, CO
Contract
Hybrid
Mid Level
$67/hr - $83/hrLanceSoft, Inc. is looking for a Change and Release Management Specialist with expertise in ITIL best practices. The role involves managing change and release management functions, leading meetings, and ensuring effective communication and resolution of incidents within the organization.
Information Technology
Hiring Manager
Raveena V.
Responsibilities
Execute the change management process using ITIL best practices and industry standards for change
Manage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessment
Lead Change Review meetings with local team members, stakeholders and management
Identify and manage scheduling conflicts working with teams to negotiate implementation dates and schedules across the organization
Ensure analysis is conducted to assess potential impacts of proposed changes
Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution
Communicates incident status, resolution and business impact to internal and external stakeholders
Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents
Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible. Exceptional written and Interpersonal skills: Communicate effectively and concisely with applications teams, stakeholders and senior leadership
Manage risks and resolves issues that impact release scope, schedule, cost and quality
Works with Configuration Management, Deployment team, Test and Quality teams to successfully deliver high-quality software
Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles immediate and long-term consequences
Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
Process and Technology: Demonstrate a solid understanding of IT environment including operational processes and industry best practices
Effectively changes plans, goals, actions or priorities to respond to changing situations
Team Player: Ability to both contribute strategically to the change and release team and support strategic decisions
Develop, manage, and contribute to maturing our ITSM processes, including the ServiceNow platform
Qualification
Required
Execute the change management process using ITIL best practices and industry standards for change
Manage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessment
Lead Change Review meetings with local team members, stakeholders and management
Identify and manage scheduling conflicts working with teams to negotiate implementation dates and schedules across the organization
Ensure analysis is conducted to assess potential impacts of proposed changes
Coordinates the resolution of major issues with internal and external teams to drive incidents to resolution
Communicates incident status, resolution and business impact to internal and external stakeholders
Facilitates the completion of the postmortem statement for all high severity, critically impactful incidents
Ability to foster internal relationships in order to organize incident resolution efforts as quickly and smoothly as possible
Exceptional written and Interpersonal skills: Communicate effectively and concisely with applications teams, stakeholders and senior leadership
Manage risks and resolves issues that impact release scope, schedule, cost and quality
Works with Configuration Management, Deployment team, Test and Quality teams to successfully deliver high-quality software
Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles immediate and long-term consequences
Understand datacenter business objectives: Critically review multiple plans and adjust as needed
Proactively communicate and address necessary trade-offs
Process and Technology: Demonstrate a solid understanding of IT environment including operational processes and industry best practices
Effectively changes plans, goals, actions or priorities to respond to changing situations
Team Player: Ability to both contribute strategically to the change and release team and support strategic decisions
Develop, manage, and contribute to maturing our ITSM processes, including the ServiceNow platform
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
Founded in 2000
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase