Sharp Decisions ยท 1 day ago
Business Analyst IT L2
Sharp Decisions is seeking a Business Analyst for a client in a hybrid role. The main responsibilities include gathering and documenting business requirements for ServiceNow, supporting configuration tasks, and providing onsite support to project teams and end users.
B2BHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Assist in gathering, documenting, and validating business requirements for ServiceNow modules and enhancements
Support configuration tasks within ServiceNow under the guidance of senior developers and architects
Help build and maintain basic workflows, forms, UI policies, and simple scripts
Participate in testing activities, including test case creation, execution, and defect tracking
Support data collection, data validation, and migration activities during regional rollouts
Provide onsite support to project teams and end users, including troubleshooting and issue triage
Assist with project documentation, training materials, and user guides
Qualification
Required
Assist in gathering, documenting, and validating business requirements for ServiceNow modules and enhancements
Support configuration tasks within ServiceNow under the guidance of senior developers and architects
Help build and maintain basic workflows, forms, UI policies, and simple scripts
Participate in testing activities, including test case creation, execution, and defect tracking
Support data collection, data validation, and migration activities during regional rollouts
Provide onsite support to project teams and end users, including troubleshooting and issue triage
Assist with project documentation, training materials, and user guides
Preferred
ServiceNow Certified System Administrator (CSA) or progress toward certification
Experience supporting enterprise applications or participating in system rollouts
Exposure to Agile methodologies or project delivery frameworks
Experience in manufacturing or automotive environments is a plus