Comcast · 3 weeks ago
Project Manager 4
TX - Plano, 7900 Windrose Avenue 8th Floor
Full-time
Onsite
Senior Level
5+ years expComcast is a leading technology provider in the telecommunications sector, and they are seeking a Senior Technical Program Manager to lead cross-functional programs delivering complex telecommunications solutions for enterprise customers. The role involves overseeing customer onboarding, managing account lifecycles, and providing technical leadership while ensuring adherence to performance metrics and service level agreements.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Own the program to onboard new customers, from technical discovery and design alignment to provisioning, pilot, cutover, and stabilization, ensuring scope, schedules, and risks are transparent and managed
Build and execute onboarding playbooks (RACI, readiness reviews, risk registers, stakeholder comms), coordinating internal engineering, provisioning, voice/security specialists, field ops, and third-party vendors
Align onboarding change windows and client change-control requirements; socialize maintenance events that could impact milestones and SLAs
Establish early-life support (ELS) metrics and acceptance criteria; drive proactive issue resolution to achieve time-to-value targets
Serve as the primary technical point of contact across the customer lifecycle (post-sales through operations), orchestrating break/fix, RCA, and service optimization with internal teams and partners
Run a disciplined business cadence—daily/weekly working sessions, MBRs and QBRs with KPI readouts, trend analyses, and improvement plans
Lead strategic service reviews and governance to improve network health, availability, and customer outcomes over time
Lead multitrack programs across networking, voice, and cybersecurity platforms; define scope, critical path, dependency mapping, risk mitigation, and executive comms using MS Project, Jira, Smartsheet
Coordinate NOC, ECC, XOC, Regional Tech Ops, Sales, NETO, and Engineering to expedite resolution and maintain SLA/SLO adherence
Govern complex refreshes, migrations, and vendor integrations with clear success criteria and go/nogo discipline
Lead major incidents (incl. 'Code Red'), communications, technical triage, and RCAs through closure
Enforce rigorous change control for design/config/migration/upgrade activities, and coordinate release execution with engineering
Drive structural fixes, availability targets, capacity planning, KPI reporting, and SLA governance with an ongoing cadence
Maintain golden-config standards and drift audits; ensure inventory and adds/changes follow policy
Own risk registers, failover testing, inventory/spares SLAs, and continuity exercises
Provide technical thought leadership during design validation and implementation across MPLS, Hybrid WAN/SDWAN, SASE, segmentation, QoS, BGP/OSPF, NAT, and high-availability architectures
Oversee voice/UC solution delivery: SIP trunking, VoIP/UCaaS, SBC policy, dial plans, E911, codec/QoS, survivability, and interop
Lead security workstreams spanning NGFW, VPN, DDoS mitigation, DNS security, vulnerability/risk treatment, and compliance alignment (e.g., ISO 27001 in collaboration with security teams)
Publish KPI dashboards (availability, MTTR, change success rate, adoption, onboarding cycle time) and RCA/service improvement plans; align on targets in MBR/QBR forums
Capture lessons learned and operationalize best practices across the PMO/delivery organization
Qualification
Required
7+ years in customer-facing operations
5+ years in program/project management with a strong technical background (complex or multiple complex accounts)
Proven delivery of multisite enterprise deployments across WAN/SDWAN, SASE, SIP/UC, and managed cyber security solutions
ITIL practitioner (or equivalent experience)
vendor technology certifications
Proficiency with MS Project, Jira, Smartsheet
Agile/Waterfall/Hybrid governance and executive reporting
Telecom carrier/service provider experience and familiarity with OSS/BSS and provisioning systems
Bachelor's Degree
Preferred
10+ years overall in telecommunications/enterprise networking with progressive responsibility leading cross-functional delivery at scale (national/global)
PMP/PRINCE2
Benefits
An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
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