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FirstService Residential · 1 day ago

Regional Director, High Rise

Irvine, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $130K/yr

5+ years exp

FirstService Residential transforms the property management landscape by providing professional association management services. The Regional Director is responsible for overseeing management operations in a specific market area, focusing on team leadership, client satisfaction, and the effective use of resources.

Property ManagementReal Estate

Responsibilities

Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Leads and collaborates with support team members to successfully onboard new community managers and other associates as needed

Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities

Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaining a strong work ethic

Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints, and annual reviews

Has a regular meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives

Supervises community management staff that support the operations of a portfolio of accounts. Interacts with developer clients during the phasing and turnover of projects to ensure proper annexation, account set-up, account management, client (developer) communication, and other duties related to the transitioning of a new building or community

Reviews and approves payroll for the area of responsibility and timely submits to the payroll department

Has the ability to interview, select, train, manage and discipline staff members and make recommendations for disciplinary action and termination

Will provide advice and recommendations to subordinates in matters relating to complaints and disputes brought about by internal and external customers

Supervise staff, both direct and indirect reports, including exempt and nonexempt

Refer to Regional Director Playbook for an additional description of the role and responsibilities of this position

Lead a team of General Managers and support staff to execute timely and responsive service to their high-rise clients

Through personal attendance at periodic board meetings, the Regional Director will build relationships with board members and monitor client satisfaction, understand client needs and expectations, observe staff performance and deliver constructive feedback, and provide ad-hoc leadership and hands-on problem-solving

Learn and use FSR’s resources and processes to ensure staff is delivering service in accordance with FSR’s standards, California Civil Code, labor laws, and other industry regulations and best practices

Manage Accounts Payable approvals of credit card and employee reimbursements, and other exception transactions. Perform basic accounting research using Jenark inquiries and reports

Generate automated Board Packet, On-line training aids, Net Promoter Survey

Periodically review board packets for completeness, accuracy and compliance with California civil code. Ensure Community Managers are prepared for client questions

Periodically review client financial reports to identify potential issues, cost saving opportunities, and significant departures from budget

In new buildings, the Regional Director will build relationships with developer board members, and ensure accurate turnover of facilities, and administration of any special agreements between the HOA and the developer or other affected parties

Ensure preventative maintenance is being planned and executed. Ensure fire, life, safety and related emergency plans are in place and understood by staff

Strategically assign staff to accounts. Continuous evaluation of staffing plans – do we have the right people in the right positions doing valuable things?

Review key correspondence to board members, attorneys, and developers; along with mailings to entire membership such as budgets, rule changes, special assessments, elections, recalls, etc. Negotiate FSR contract renewals as needed

Continuously monitor staff performance by actively engaging in and observing day-to-day activities. Periodically visit sites to view service levels and adherence to our global service standards

Foster excellent performance by publicly celebrating successes on a consistent basis. Manage poor performance through private coaching and expectation setting as necessary

Perform comprehensive annual and mid-year reviews of all direct reports and ensure all staff reporting into your region are receiving adequate reviews. Promote overall company and regional goals, and create personal goals for individuals

Review and approve payroll reports and vacation/sick/leave of absence requests through FSR’s automated payroll system – ADP Advantage

Engage in perpetual recruiting of top level talent. Stay involved with industry groups and vendors

Work closely with the FSR Sales and Marketing departments to identify potential FSR clients in your region and develop strategies to create contact with decision makers

Participate in sales presentations and promotional opportunities and onboarding of new accounts

Build network with local attorneys and key vendors. Get to know local police and fire authorities. Search for “compelling events” which provide an opportunity for FSR to engage a prospect

Participate in at least one industry or civic group or outside committee (i.e: CAI, CACM, BIA, HBC, Chamber, Rotary, United Way, etc.)

Qualification

Community ManagementPeople LeadershipGeneral Manager ExperienceCCAM CertificationPCAM CertificationMicrosoft ApplicationsTraining AbilityCommunicationProblem SolvingOrganizational SkillsTime Management

Required

Strong People Leader skills

Excellent communication

Community Management experience (Preferably HOA)

Experience as an onsite General Manager (HOA)

Demonstrates awareness of variables that could affect contract stability

Demonstrates awareness of variables that could affect employee retention and/or morale

Demonstrates excellent organizational and time management skills to meet deadlines and display efficiency

Exhibits excellent and proven verbal presentation and written communication skills

A minimum of three years of successful supervisory experience

Proven leadership skills

Proven ability to work well under pressure and deadlines and able to multitask

Demonstrates ability to train and educate staff

Strong knowledge of Microsoft Applications, especially Word and Excel

Applicable experience for this role includes a minimum of 5 years of successful HOA or other high-volume property management

Current CCAM or PCAM certification desired, must obtain CMCA within 12 months

Valid California driver's license and state-mandated vehicle insurance

Must be able to travel to local portfolio communities

Must be able to lift 25lbs

Must be able to sit for extended periods of time

Must have finger dexterity for typing/using a keyboard

Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients

Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks, etc. to ensure proper maintenance

Ability to work late into the evenings as required for board and other meeting attendance

Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust