Apply on Employer Site

Cars Commerce · 1 week ago

Director, CRM Platform & Product

United States

Full-time

Remote

Director/Executive

$176K/yr - $220K/yr

10+ years exp

Cars Commerce is dedicated to simplifying car buying and selling through innovative technology solutions. They are seeking a Director, CRM Platform & Product to lead the strategic evolution of their Salesforce ecosystem, focusing on enhancing customer experiences and driving operational efficiency.

AnalyticsContent MarketingMobile AdvertisingWeb Development

No H1B

Responsibilities

Drive the enterprise CRM strategy and 12–18 month roadmap, ensuring direct alignment with GTM and enterprise business priorities

Proactively propose and advocate for AI-driven solutions, deep automation, and process improvements that deliver measurable business outcomes and ROI

Conduct user research to uncover needs, and build business cases that quantify impact through efficiency gains, automation, and AI capabilities

Influence senior stakeholders across all functional areas to ensure the CRM strategy is a key enabler of corporate goals

Ruthlessly prioritize investments based on maximizing business outcomes over technical complexity

Define and maintain the multi-year engineering vision, standards, and architecture for the CRM ecosystem (Sales Cloud, Service Cloud, CPQ, Data Cloud/CDP)

Architect scalable, secure, and integrated enterprise solutions that meet internal and customer needs, leveraging progressive architecture principles (composable, API-first)

Drive the AI and automation strategy across the platform using tools like AgentForce, Einstein, and Flow

Partner with Enterprise Analytics to govern data quality and enhance reporting capabilities

Ensure rigorous adherence to modern engineering practices (CI/CD, automated testing) and maintain robust governance, data privacy, and regulatory compliance (e.g., SOX)

Lead a blended organization of internal staff (direct reports of 2 managers and 2 ICs) with a total team size including contracted partners of 20-30. Team responsibilities are across Product, Architecture, Engineering, QA, Administration, and Support

Manage budget, resource allocation, offshore resourcing, and vendor ecosystems to maximize ROI and platform stability

Define clear scopes of work, SLAs, and governance processes for managed services and external vendor relationships

Recruit, develop, and retain top talent, mentoring and growing the team's capabilities while fostering an inclusive, innovative culture

Lead change management efforts that drive successful platform adoption through effective training, documentation, communication, and a focus on user experience

Provide executive-level visibility into platform health, roadmap execution, risks, and measurable business outcomes

Represent the CRM platform's strategy and execution across all leadership forums and strategic planning sessions

Qualification

Salesforce ecosystemCRM strategyPlatform architectureAI-driven solutionsData governanceChange managementBusiness acumenTeam leadershipCommunication skills

Required

10+ years in enterprise technology with 5+ years leading Salesforce/CRM platform teams, including 3+ years managing managers with cross-functional teams

Strategic product evangelist, business outcome prioritizer, and change agent focused on scalable solutions and measurable impact

Deep understanding of CRM platform architecture, business systems strategy, integration approaches, and DevOps principles