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Liberty Mutual Insurance · 3 days ago

Manager, Config and Asset Analytics

Portsmouth, VA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

$137K/yr - $243K/yr

8+ years exp

Liberty Mutual Insurance is a Fortune 100 company leading a digital disruption in the insurance industry. They are seeking a data-driven service management leader to manage a team, ensure data quality, and drive continuous improvement in service delivery.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Hires and manages a team of people coaches, counsels and develops team members. Defines individual performance objectives and development plans and ensures alignment with organizational objectives

Evaluates team and individual performance and makes compensation recommendations

Participates in the development of business and/or IT vision, critical success factors and operating plans develops and communicates unit vision, strategies, critical success factors and plans develops high-level migration plans

Initiates and fosters business partnerships with clients, vendors, IT and Business Managers develops relationships that support increasing efficiency and effectiveness balances individual client needs with business priorities. Initiates the development of robust ITIL processes that deliver service within the required SLA' s

Depicts highly complex ideas and issues to diverse audiences. Assists in driving and implements change and continuous improvement. Maintains breadth and depth of perspective, utilizing enterprise and industry/market trends

Oversees the development, implementation and execution of project plans ensures scope and schedule are established for projects and assignments oversees operating plan and resource allocation for the unit, including prioritization and staff deployment. Initiates process improvement activities, which enhance overall effectiveness, proactively seeks ways to improve human resource and other management processes

Establishes financial plan for the unit and manages to plan ensures project financial plans are met. Performs related tasks as assigned or requested

Qualification

ITSMCMDBAsset managementData analysisServiceNow CMDBFlexeraOneData quality measuresPeople leadershipTroubleshooting skillsAnalytical skillsCommunicationClient focusOrganizational skills

Required

Bachelor's or master's degree in technical or business discipline or related experience

Minimum of 8 years related experience required

People leadership experience required

Extensive knowledge of ITSM, special focus on CMDB and Asset management

Exceptional understanding of data analysis, data quality measures and KPIs, ability to manage team of data analysts

Extensive knowledge of IT operations, strong judgment, managerial and influencing skills

Excellent communication (both verbal and written)

Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential

Client and stakeholder focus and ownership - use of own initiative and a proactive approach to work

Ability to work effectively with clients, IT management and staff and vendors

Strong organizational skills

Ability to manage multiple tasks simultaneously

Good understanding of business terminology to convey business impact succinctly at a level which senior management understand

Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

Good analytical skills to aid the trending of metrics

Preferred

Experience with ServiceNow CMDB and FlexeraOne preferred

Benefits

Comprehensive benefits

Workplace flexibility

Professional development opportunities

Opportunities provided through our Employee Resource Groups

Company

Liberty Mutual Insurance

Glassdoor3.7

Liberty Mutual Insurance provides a broad range of insurance products and services.

Founded in 1912

Boston, Massachusetts, USA

10001+ employees

http://www.libertymutualgroup.com

H1B Sponsorship

Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (14)

2023 (5)

2022 (8)

2021 (12)

2020 (5)