Apply on Employer Site

First Community Credit Union · 1 day ago

Branch Manager

South Grants Pass, OR, US

Full-time

Onsite

Mid, Senior Level

$65K/yr - $95K/yr

3+ years exp

First Community Credit Union is seeking a Branch Manager to lead their branch operations and enhance customer banking experiences. The role involves managing branch staff, ensuring compliance with regulations, and promoting financial products and services within the community.

BankingCredit CardsFinancial ServicesInsurance

Responsibilities

Manages overall branch operations. Responsible to ensure that the branch runs smoothly and member service expectations are met

Conduct group and individual training for sales and service, branch operations, and compliance with regulations, policy, and procedures to ensure the growth and development of the branches

Work with underperforming branch employees to ensure performance standards are met

Participate in the local community activities to enhance community, staff, and member relations

Responsible for interviewing and giving recommendations and suggestions during the hiring process for the branch

Manage all employees assigned to the branch operation and performs management functions, i.e. monitors department work schedule and coverage, time sheets and other related issues

Responsible for writing and delivering the department’s employee evaluations, the rewarding of exemplary performance and the recommendation of salary increases to Senior Leadership Team for those employees supervised

Responsible for recommending and implementing disciplinary actions up to and including terminations once approved by Administration

Oversees operational efficiencies and branch expenses while optimizing staff productivity

Responsible for maintaining good, positive communication between the members and branch employees, as well as relations between branch employees themselves

Successfully problem solves member complaints and concerns by providing solutions that ensure positive outcomes

Identifying, developing and retaining employees by fostering teamwork and leading by example

Conduct weekly staff meetings as necessary to communicate operational procedures and to ensure quality member service standards are met

Attend and participate in all required meetings unless prior approval is granted

Responsible for compliance with all applicable Credit Union policies at the branch level, manage security, and reporting any exceptions to the appropriate supervisor

May act as FSR/Loan Officer or Teller as necessary to ensure proper delivery of member services

Provides Notary Public service to members as needed

May be required to register on the Nationwide Mortgage Licensing System (NMLS) and Registry

Registered NMLS Lender, includes but is not limited to the following: Originate secondary market quality real estate loans. Confidentially interview loan applicants, providing exceptional service during the loan process, while building lasting financial relationships. Determine loan program that best suits the borrower’s need. Input application into Byte. Provide Loan Estimate and other required TRID disclosures at time of application, when appropriate. Obtain supporting documentation. Provide frontline communication with borrower and realtor. Keep them informed of the loan process and counsel when needed. Recommend/cross sell additional service opportunities. Develop business with Realtors, builders and other sources

Represents the Credit Union with honesty, integrity and trust at all times

Adheres to established internal policies and procedures for compliance. Completes required compliance training in a timely manner and complies with all regulations within scope of the position

Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations

Accurately completes Currency Transaction Reports, follows internal procedures to report suspicious activity to the BSA Department, and collects required information to comply with the Customer Identification/Due Diligence Program and to meet other record keeping requirements defined by the Bank Secrecy Act

Performs other duties as assigned

Qualification

Branch Operations ManagementFinancial Services KnowledgeRegulatory ComplianceRelationship BuildingTeam LeadershipCustomer ServiceOral CommunicationWritten CommunicationProblem SolvingProject Management

Required

Associate Degree in Business Administration, or related field; or three years of related work experience in a financial institution with progressively responsible duties

Must demonstrate a positive attitude, a professional image, and have the ability to manage multiple projects and tasks simultaneously

Must be able to build relationships in the community and possess excellent oral and written communication skills