Pinnacle Bank ยท 1 day ago
CALL CENTER CSR
Cleburne, TX
Full-time
Onsite
New Grad, Entry LevelPinnacle Bank is a family-owned, community bank based in Nebraska, committed to serving its customers and community since 1938. They are seeking a Call Center Customer Service Representative to provide phone support, answer customer inquiries, and assist with account reconciliations and reports.
BankingFinanceFinancial Services
Responsibilities
Assists customers in reconciling statements and other inquiries regarding accounts
Research customer requests
Prepares reports as requested
Processes mail
Performs various bookkeeping duties
May assist in various other areas of operations
Performs other duties as assigned by management
Regular and reliable attendance
Qualification
Required
Must be able to operate a PC with keyboard accuracy and speed
Must have good customer service skills, both in person and on the phone
Must have a general knowledge of accounting principles and procedures
Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities
Must have strong mathematical and organizational skills
High school graduate or equivalent with previous banking experience or equivalent work experience
Regular and reliable attendance
Seeing: 75-100% Must be able to read reports, see computer screen
Hearing: 75-100% Must be able to communicate with customers and co-workers
Standing/Walking: 0-24%
Climbing/Stooping/Kneeling: 25-49% Must be able to obtain files
Lifting/Pulling/Pushing: 50-74% Must be able to lift and put away supplies
Fingering/Grasping/Feeling: 50-74% Must be able to use computer, write separate reports
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects
Preferred
Knowledge of Fiserv preferred
Bank operations experience is preferred
Benefits
8 paid holidays
17 PTO days each year for the first five years of employment.
After five years, 22 PTO days each year.
After ten years, 27 PTO days each year.
New employees will receive 16 hours of paid sick time upon their hire date.
Health, dental, prescription drug card, vision, and voluntary life insurance plans
Health Savings Account with employer contributions
Flexible medical and dependent care spending plans
Parental Leave after one year of full-time employment
401K plan after 3 months and start of next quarter with employer contributions and profit sharing
Free checking account and basic printed checks
Free safe deposit box
$50,000 group term life insurance
Long term disability insurance
Employee Assistance Program
Educational Assistance
Company
Pinnacle Bank
Pinnacle Bank is a bank that provides online banking services & shares financial news and community updates.
Founded in 1938
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Perry Severson
Chief Operating Officer
Brooke Schroeder
VP Operations/Compliance Officer C.C.B.C.O.
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