WestRock Company · 1 day ago
Quality Manager
Wakefield, MA
Full-time
Onsite
Mid, Senior Level
$83K/yr - $139K/yr
5+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, seeking a Quality Manager to ensure quality standards are met and maintained. The role involves managing quality processes, conducting audits, and resolving quality complaints to enhance production efficiency.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Review, approve, and execute facility and corporate standard operating procedures for site implementation
Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
Work closely with production managers to maximize product quality and reliability and minimize cost
Track, analyze, and lead initiatives for all internal quality and customer complaint issues
Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
Execute facility improvement initiatives as determined from performance data
Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
Provide tools and training for quality management and quality improvement to the facility staff
Qualification
Required
High School diploma, or G.E.D – Required
5+ years of work-related manufacturing experience
3+ years of experience in a production supervisory role
Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
Proven track record of problem-solving
Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
Thorough knowledge of quality standards and methodologies
Ability to learn proprietary software programs and leverage enterprise complaint management software
Preferred
Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred
Benefits
401 K Matching
Medical
Dental
Vision
Employee discounts
Tuition Reimbursement
Wellness program
Short-term bonus incentive
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-04
Company data provided by crunchbase