Qualis1 Inc. · 3 days ago
AV support technician
Longmont, CO
Contract
Onsite
New Grad, Entry LevelQualis1 Inc. is seeking an AV Support Technician to join their team. The role involves troubleshooting and resolving video conferencing issues, processing service requests, and ensuring maximum uptime for video conferencing environments and event services.
Staffing & Recruiting
Hiring Manager
Ankit Prasad
Responsibilities
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues
Process service requests within the Video and Event Services area
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms
Schedule, setup, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces
Qualification
Required
Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues
Process service requests within the Video and Event Services area
Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms
Schedule, setup, and disconnect video conferences for internal and external meetings
Work with 3rd party vendors to troubleshoot issues and perform root cause analysis
Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services
Conduct equipment audits including c-suite spaces
Preferred
Local Candidates preferred
Company
Qualis1 Inc.
At Qualis1 Inc., our robust business model is strategically built upon serving diverse industry sectors, including Finance, Health Care, Education, State Government, and Manufacturing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase