Apply on Employer Site

First U.S. Community Credit Union · 2 days ago

Operations Support Specialist

Corporate Office/University Branch, Sacramento, CA, US

Full-time

Onsite

Mid Level

$22.55/hr - $33.83/hr

3+ years exp

First U.S. Community Credit Union is a financial institution seeking an Operations Support Specialist. The role involves managing operational, compliance, and member service functions to ensure regulatory adherence while providing exceptional service.

Financial Services

Responsibilities

Review, process, and document levies and subpoenas, ensuring accurate tracking and compliance with all applicable legal and regulatory requirements

Manage the online new account queue within the Origence platform, including timely review, member follow-up, and decisioning

Audit new member account packets submitted through CUDL for accuracy and completeness

Communicate with representatives of deceased members and obtain required documentation through the Ribbon portal to prepare accounts for closure

Apply and evaluate Branch and Contact Center policies and procedures to ensure compliance with NCUA, DFPI, BSA/AML, and other applicable regulations

Support regulatory compliance efforts through training and communication related to security, robbery procedures, BSA, S.A.F.E. Act, elder abuse, and harassment prevention

Perform BSA/AML functions, including CTR and SAR preparation, OFAC reviews, and fraud monitoring, with a strong focus on accuracy and confidentiality

Review, update, and maintain operational procedures; recommend improvements to enhance efficiency, accuracy, compliance, and the member experience

Assist the Operations Support Supervisor with branch audits, quarterly surprise cash counts, policy and procedure updates, IRA administration, Power of Attorney reviews, and deceased account processing

Provide operational and member support up to the Branch Manager level as needed, including direct member assistance and daily branch operational support

Support Centralized Operations by processing and reviewing ACH, EFT, drafts, debit originations, Zelle disputes, exceptions, and adjustments accurately and timely

Monitor, review, and resolve online banking card disputes, returned checks, and compromised card alerts to mitigate fraud risk

Review and process domestic and international wire transfers, ensuring proper due diligence, fraud detection, and elder abuse safeguards

Research and resolve complex member inquiries and payment-related issues promptly and accurately

Assist with fraud case reviews and investigations, escalating concerns as appropriate and recommending preventative measures

Conduct daily operational audits, including Synergy report reviews, new account audits, and transaction verifications

Verify daily branch scanning is completed accurately, indexed correctly, and uploaded without errors

Collaborate with the Training Department to provide on-site or virtual staff training as needed

Participate in departmental projects and perform other duties as assigned

Qualification

Regulatory complianceBranch operationsAnalytical skillsMicrosoft OfficeData entry accuracyInterpersonal communicationProblem-solving skillsTeam collaboration

Required

Minimum of 3–5 years of experience within a financial institution, with strong knowledge of branch operations and regulatory compliance

High school diploma or equivalent required

Strong analytical and problem-solving skills with exceptional attention to detail

Proficiency in Microsoft Office applications and strong data entry accuracy

Excellent verbal, written, and interpersonal communication skills with the ability to build effective working relationships with members, team members, and vendors

Dependable, goal-oriented, and able to work independently while contributing effectively within a team environment