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RWJBarnabas Health · 2 days ago

Employee Experience Associate

West Orange, NJ

Full-time

Onsite

Entry Level

$69K/yr - $97K/yr

2+ years exp

RWJBarnabas Health is seeking an Employee Experience Associate to provide internal and external client service and support to create an outstanding work experience and foster employee engagement. The role involves performing a variety of duties to ensure a consistent, efficient experience for all employees, along with providing operational and administrative Human Resources support.

DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation

Responsibilities

Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary

Act as the initial contact for employee questions and requests submitted in My Service Portal

Educate employees on standard policies and procedures as well as RWJBarnabas Health benefits, programs and initiatives

Partner with key stakeholders to create, edit and distribute employee communications, including emails, newsletters, and other materials

Process incoming and outgoing mail -internal, FedEx, etc

Serve as lead contact with vendors/administrators

Enter employment data into system of record -Alchemy files, corrective actions, etc

Compile reports and spreadsheets and prepare spreadsheets

Maintain current HR files and database

Maintain records related to grievances, performance reviews, and disciplinary actions

Perform file audits to ensure that all required employee documentation is collected and maintained

Partner with department Leaders in ensuring employee separations have been processed

Complete employment verifications related to unemployment claims, housing, etc

Manage monthly and annual audit processes ie: license verification, mandatory annual training, etc

Manage ID badge process

Ensure compliance with labor law and OSHA posting and reporting requirement

Compile and analyze key HR metrics ie: turnover, vacancy rates, req status, etc. and create and present recommendations to leadership

Ensure new employees understand the benefit enrollment process

Assists in the preparation and execution of annual events including venue selection, agenda, slide deck and materials creation, pre and post event participant communication, audio visual and catering coordination

Qualification

Human ResourcesData AnalyticsMS OfficeExcelPeopleSoftCustomer ServiceInterpersonal SkillsProblem-SolvingCommunication SkillsOrganizational Skills

Required

Bachelor's degree required; in Human Resources, Business or related field preferred

2+ years related administrative experience required

Ability to provide for the confidential treatment of all communications and records required

Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner

Must possess strong interpersonal and customer service skills

Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR team, HR client groups, and in group presentations and meetings

Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information

Must be able to prioritize and plan work activities to use time efficiently with minimum supervision

Must be organized, accurate, thorough, and able to monitor work for quality

Must be dependable, able to follow instructions, respond to direction, and must be open to ongoing coaching and feedback

Proficiency with MS Office required