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Travelers · 2 days ago

Workers Compensation Associate Claim Representive

CA - Rancho Cordova

Full-time

Hybrid

Entry Level

$53K/yr - $87K/yr

1+ years exp

Travelers is a leading property casualty insurer with a commitment to customer care and community service. They are seeking a Workers Compensation Associate Claim Representative to assist in managing workers compensation claims while receiving comprehensive training in claim handling and customer service. This role involves gathering information, communicating with various stakeholders, and achieving positive outcomes for injured parties.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training

Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision

Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud

Participate in Telephonic and/or onsite File Reviews

Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts

Gather information from policyholders, claimants, witnesses, and third-party providers

Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel

Maintain accurate records of claim activity in claim management systems

Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources

Demonstrate openness to continuous learning, particularly in AI and digital transformation

Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job

Perform other duties as assigned

Qualification

Workers Compensation claimsInsurance LicenseCustomer service experienceAttention to detailJudgmentVerbal communicationWritten communicationOrganizational skillsDecision making

Required

High School Diploma or GED

One year of customer service experience OR Bachelor's Degree

Previous internship or work experience in insurance, finance, or customer service

Strong attention to detail and organizational skills

Ability to manage multiple tasks and prioritize effectively

Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants

Ability to exercise sound judgement and make effective decisions

Strong verbal and written communication skills with the ability to convey information clearly and professionally

Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job

Benefits

Health Insurance

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.