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Russell Tobin · 1 day ago

Operations Analyst

United States

Contract

Remote

Entry Level

$33/hr - $35/hr

1+ years exp

Russell Tobin & Associates is currently seeking a Digital Production Analyst for one of their Fortune 500 clients. This role focuses on the operational execution and coordination across Email, Push, and SMS channels, ensuring that campaigns move through the system smoothly and predictably.

ConsultingHuman ResourcesLegalStaffing Agency

Hiring Manager

Ankush Sawai

Responsibilities

Readiness & Operational Coordination

Prepare and distribute readiness agendas for Digital Messaging meetings

Draft and post readiness recaps, including action items, owners, and follow-ups

Track readiness issues and ensure updates are communicated clearly

Maintains readiness milestones within the Digital Messaging Calendar

Support ongoing readiness coordination

Calendar & Deployment Support

Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership

Coordinate deployment readiness by confirming required steps is completed prior to launch

Support go/no-go readiness checks and monitor deployments for issues

Flag deployment risks or gaps to Operations leadership as needed

Smartsheet & Workflow Management

Maintain and update Smartsheet across Email, Push, and SMS

Ensure work is logged, tracked, and up to date

Support template usage, views, and data consistency

Assist with workflow hygiene and follow-up tracking

Ticketing & Intake Support

Manage ticket intake for Digital Messaging requests

Ensure tickets are complete, routed correctly, and aligned to intake standards

Track open requests and follow up on missing information

Support SLA tracking and operational follow-ups

Push & SMS Process Documentation

Maintain Push and SMS process documentation, runbooks, and reference materials

Ensure documentation reflects current workflows and standards

Support organization and accessibility of Push & SMS operational resources

Cross-Functional Coordination

Serve as a second point of contact for routine operational questions and workflow coordination

Support clarification of requirements and timelines with partners

Help resolve day-to-day workflow issues and reduce operational friction

Escalate priority conflicts or unresolved issues to manager

Qualification

Project management toolsDigital Messaging coordinationSmartsheet managementOperational documentationFollow-up skillsOrganizational skillsWritten communication skillsAttention to detail