Apply on Employer Site

HUGO BOSS · 2 days ago

Spring Internship 2026 - eCommerce Operations Intern

New York, NY

Internship

Onsite

Intern

$17/hr - $17/hr

Start in 2026 Spring

HUGO BOSS aims to establish itself as a leading premium tech-driven fashion platform globally. The Spring 2026 eCommerce Operations Intern will contribute to various aspects of the digital business, including customer service, logistics operations, and project support.

ApparelBeautyFashionRetail

Responsibilities

Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience

The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting

Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation

Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc

Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting

Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them

Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation

Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally

Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals

Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives

Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration

Support in workshops and meetings