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PPG · 2 days ago

Technical Service Site Manager - Automotive Coatings

Lafayette, IN

Full-time

Onsite

Mid, Senior Level

3+ years exp

PPG is a company that protects and beautifies the world through leadership in innovation and sustainability. The Technical Service Site Manager will represent PPG at customer facilities, ensuring customer satisfaction in Automotive Coatings by providing outstanding service and support. This role involves leading a team, resolving customer issues, and participating in continuous improvement activities.

Chemicals

Responsibilities

Lead on-site team in areas of customer relationship management, service, and growth and development

Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues

Ensure plant operations are functional and provide the customer with proactive support as needed

Communicate updates to PPG Technical and account management effectively and efficiently

Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed

Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary

Utilize clear communication avenues to explain complex ideas to technical, production, and non-technical personnel to satisfy customer requirements

Participate in weekly meetings with technical experts to review site projects and activity

Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed

Record weekly inventories and communicate status both externally and internally

Use PPG digital tools to capture critical data

Display accountability to meet commitments and take ownership of appointed tasks

Support any special projects, as needed

Provide sales support to maintain/expand business and ensure effective start-up of new products

Qualification

Technical service experienceFinancial managementLeadership skillsCustomer awarenessProduct technical knowledgeCoatings application knowledge

Required

3+ years of experience in a commercial or technical service role with a record of leadership, sales achievements and people management

Financial management skills

Market, customer awareness and product technical knowledge

Detailed knowledge of all customer coatings/specialty products application equipment and processes

Preferred

Bachelor's degree preferred, not required

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees