Security Service Federal Credit Union ยท 1 week ago
Collections Officer-BL
United States
Full-time
Remote
Mid Level
3+ years expSecurity Service Federal Credit Union is seeking a Collections Officer who will analyze delinquent accounts and negotiate payment arrangements with members. The role involves providing excellent customer service in a fast-paced call center environment and meeting collection goals while adhering to organizational values.
Financial Services
Responsibilities
Analyzes delinquent, post charge/written off accounts, and over the limit accounts and executes the appropriate collection strategies to provide customers solutions for bringing accounts current
Negotiate payment arrangements and settlements with members
Makes outbound calls and receives inbound calls in a fast-paced call center environment using an automatic dialing system
Serves as a subject matter expert and provides assistance to peers, other departments and branches
Performance driven to meet individual and department collection goals, quality call monitoring standards, and call adherence expectations
Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values
Qualification
Required
High school diploma or equivalent
Minimum three (3) years of collections or comparable experience, including inbound and outbound call center experience
Familiar with industry standard skip tracing practices and software applications
Knowledge of various office automation software including fax machine, ability to navigate internet browsers and excellent typing skills
Strong verbal, written, and interpersonal communication skills
Preferred
Knowledge and understanding of federal, state and NCUA regulations
Proficient in the use of Microsoft Office products such as Word, Excel, Power Point, and Outlook
Proficient in using debt collection software and applications preferred
Previous remote work experience is preferred
Bilingual candidate will provide member service in English and Spanish
Company
Security Service Federal Credit Union
Security Service Federal Credit Union gives financial products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Leek
Executive Vice President / Chief Operating Officer
Recent News
Seattle TechFlash
2025-06-10
Business Insider
2024-04-08
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