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Loffler Companies · 1 week ago

Imaging Field Engineer IV

Onalaska, WI

Full-time

Hybrid

Mid Level

$21/hr - $25/hr

Loffler Companies is seeking an Imaging Field Engineer IV to demonstrate proficiency in servicing equipment and providing excellent customer satisfaction. The role involves troubleshooting machines, maintaining equipment, and assisting the sales force through effective communication and service.

AppsInformation TechnologySoftware

Responsibilities

Attend and pass manufacturers basic training classes

Exercise and build proficiency in servicing equipment

Learn complete assembly and disassembly procedures in the field or shop

Develop ability to work independently

Learn to logically troubleshoot machine problems utilizing all available resources

Demonstrate proficiency in equipment cleanings and PMs

To maintain, track and protect from damage all car stock and inventory that is issued

Participate with other Technicians in field training

Demonstrate acceptable verbal and written communication skills with customers and other employees

Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law

Conforms to company guidelines on dress code and personal hygiene

Maintain a safe vehicle with secure storage for parts

Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.)

Learn and use communication systems with dispatch

Read, be familiar with and maintain Field Engineering bulletins and servicing information

Participate actively in the sales lead program

Assist the sales force in accomplishing their goals through prompt and effective machine service and communication

Learn and follow current procedures for return of parts and assemblies

To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies

Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written

Other related duties as assigned

Qualification

TroubleshootingElectronics knowledgeMechanical problem solvingCustomer service skillsCommunication skillsTeam buildingCoaching skillsPersuasion skillsIndependent workProblem solving

Required

Attend and pass manufacturers basic training classes

Exercise and build proficiency in servicing equipment

Learn complete assembly and disassembly procedures in the field or shop

Develop ability to work independently

Learn to logically troubleshoot machine problems utilizing all available resources

Demonstrate proficiency in equipment cleanings and PMs

To maintain, track and protect from damage all car stock and inventory that is issued

Participate with other Technicians in field training

Demonstrate acceptable verbal and written communication skills with customers and other employees

Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law

Conforms to company guidelines on dress code and personal hygiene

Maintain a safe vehicle with secure storage for parts

Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.)

Learn and use communication systems with dispatch

Read, be familiar with and maintain Field Engineering bulletins and servicing information

Participate actively in the sales lead program

Assist the sales force in accomplishing their goals through prompt and effective machine service and communication

Learn and follow current procedures for return of parts and assemblies

To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies

Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written

In-office and travel to client sites as required

Exercising good judgment on when to replace parts in a cost-effective manner

Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians

Be able to work independently with little supervision

Can think outside of provided information to resolve problems

Effectively prioritize the customer needs and concerns

Prioritize importance of emergency calls, returns, incompletes and parts calls

Allow sufficient travel time for arriving to work on time

Shows very effective communication, team building, coaching and persuasion skills

Provides information and deals effectively with issues that are complex, confidential and sensitive in nature

Can troubleshoot and resolve any electrical or mechanical problem

Can troubleshoot any software problem identified in Manufacturer's documentation

Identifies and resolves complex problems and situations using applicable theories and principles and provides creative solutions

One of the following is considered acceptable: Associate degree in electronics, Armed forces training in electronics, Vocational electronics/electro-mechanical training program, Previous office equipment repair experience

Employee is regularly required to stand/sit for extended periods of time

Constant bending and lifting is required

Must be able to lift 75lbs

Frequently required to use hands to handle objects, tools or controls

The noise level in the work environment is usually moderate