BetterUp · 3 days ago
Workplace Experience & Strategic Initiatives Manager
United States (Hybrid)
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $180K/yr
8+ years expBetterUp is a company focused on human transformation, and they are seeking a Workplace Experience & Strategic Initiatives Manager. This hands-on leadership role is accountable for managing the San Francisco hub's operations while driving workplace strategy and HR projects across various domains.
Artificial Intelligence (AI)ConsultingCorporate TrainingHuman ResourcesPersonal Development
Responsibilities
Serve as the day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience
Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution
Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience
Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings
Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards
Manage local vendors and service partners; ensure service levels, budgets, and contracts are met
Partner closely with regional and global counterparts to ensure consistency while adapting to local needs
Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management
Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management
Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance
Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions
Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics
Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model
Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal
Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication
Balance project delivery with ongoing workplace operations, ensuring neither is compromised
Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations
Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management
Manage workplace and program budgets with strong cost discipline and transparency
Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels
Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows
Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards
Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs
Qualification
Required
8–12+ years of experience in Workplace Experience, HR Operations, Program Management, or similar operational leadership roles
Hands-on experience owning a physical workplace or hub, ideally in a hybrid or high-growth environment
Proven people management experience, including leading distributed or multi-site teams
Strong project management skills with a track record of delivering complex work in ambiguous environments
Experience managing vendors, budgets, space planning, and health & safety considerations
Comfort being visible, present, and accountable for outcomes—not just planning
Excellent communication skills and strong executive presence
Experience managing leased offices, co-working spaces, or third-party office providers
Strong knowledge of U.S. health and safety regulations; familiarity with U.K. and EU standards preferred
Demonstrated success driving vendor negotiations, cost optimization, and service-level management
Data-driven mindset with experience using analytics (preferably AI-assisted) to inform decisions
Ability to travel 15–20% for onsite support in U.S. and international hubs
Comfort adopting AI tools for automation, reporting, documentation, and workflow efficiency
Familiarity with workplace tech (Google Suite, Envoy, WeWork systems, Grubhub, and similar platforms)
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
BetterUp
BetterUp provides AI and human coaching to improve leadership, management, and employee performance across organizations.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$570.01MKey Investors
ICONIQ GrowthLightspeed Venture PartnersThreshold
2024-02-28Series Unknown· $0.21M
2021-10-08Series E· $300M
2021-02-25Series D· $125M
Leadership Team
Alexi Robichaux
CEO & Co-Founder
Ron Lewis
Senior Vice President - Chief of Staff to CEO & GM EMEA
Recent News
Salesforce Ventures
2025-12-15
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