Toptal · 1 day ago
Delivery Manager - US-Based
United States
Full-time
Remote
Senior Level
7+ years expToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. The Delivery Manager is responsible for day-to-day execution of client engagements, ensuring on-time, high-quality delivery and strong financial performance for assigned clients and projects.
CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering
No H1B
Responsibilities
Own the end-to-end delivery lifecycle to ensure consistent client satisfaction and revenue retention
Own end-to-end delivery execution for assigned projects and managed services, from kickoff through closure or transition to steady state, ensuring scope, schedule, and quality commitments are met
Build and maintain detailed delivery plans, milestones, and work breakdown structures, proactively managing risks, issues, and dependencies across distributed teams
Enforce standardized delivery methodologies, SLAs, and best practices defined by the Delivery Director and Practices, ensuring consistent execution across all engagements
Run recurring delivery ceremonies (stand-ups, sprint reviews, status calls, service reviews) and drive clear action ownership and follow-through
Monitor delivery KPIs (defects, rework, SLA adherence, CSAT, incident trends) and implement corrective actions and continuous improvement initiatives
Serve as the primary day-to-day delivery contact for client stakeholders for assigned engagements, fostering trusted relationships through clear, proactive communication
Prepare and lead regular client status and service review meetings, providing concise views of progress, risks, issues, financials, and improvement actions
Manage expectations and escalations in partnership with Delivery Directors and Account/Sales counterparts, ensuring transparent handling of challenges and trade-offs
Capture client feedback and translate it into concrete delivery improvements and opportunities for expanded value
Manage engagement-level financials within portfolio guardrails, including revenue realization, margin performance, and accurate forecasting for assigned projects and services
Track effort, burn, and utilization against plan; proactively adjust staffing, scope, and delivery approach to protect margins while maintaining quality
Ensure proper scope control and change management, identifying out-of-scope work and partnering with Sales and Delivery Directors to structure change orders
Support accurate and timely billing by validating deliverable sign-offs, timesheets, and milestone completions
Apply AI-enabled tools and automation (e.g., for planning, estimation, testing, monitoring, reporting) in daily execution, following standards and guardrails set by Delivery Directors and AI/Operations teams
Use data and analytics to inform delivery decisions, including forecasting, capacity planning, and early risk identification
Champion adoption of standardized playbooks, templates, and tooling to reduce variability, improve productivity, and enhance client outcomes
Provide feedback on AI-enabled and standardized processes to help refine and improve delivery practices over time
Coordinate and lead cross-functional teams (talent placement, consultants, engineers, SMEs) across multiple time zones to deliver against commitments
Provide day-to-day direction, prioritization, and coaching to team members, creating clarity on goals, roles, and expectations
Foster a culture of accountability, collaboration, and continuous improvement through retrospectives and data-driven learning
Partner with Sales, Presales, and Delivery Directors to provide delivery inputs to proposals, SOWs, and account plans, ensuring commitments are realistic and executable
Contribute to solution design with practical delivery approaches, plans, estimates, and risk assessments for new and expanding engagements
Participate in select client pre-sales discussions to represent delivery feasibility, delivery model options (project vs managed services), and implementation considerations
On-time delivery and milestone adherence for assigned engagements
Engagement-level delivery margin and revenue realization against forecast
Client satisfaction scores and qualitative feedback for assigned projects/accounts
SLA and quality metrics (incident rates, rework, defect trends, uptime/service metrics where applicable)
Delivery productivity metrics (e.g., hours saved, throughput, efficiency) driven by standardized and AI-enabled practices
Accuracy of forecasts (schedule, resourcing, financials) for owned engagements
Qualification
Required
Bachelor's degree is required
7–10+ years of experience in Professional Services delivery, consulting, or related roles
3–5+ years managing projects or services for multiple clients or workstreams, ideally in a global or distributed delivery environment
Proven track record delivering complex technology or professional services engagements with strong client satisfaction and predictable outcomes
Solid understanding of both project-based and managed services delivery models, including governance and SLAs
Hands-on experience with project/engagement financials (forecasting, revenue recognition basics, margin drivers, utilization, change control)
Experience working with or implementing technology- and automation-led improvements in delivery; exposure to AI-enabled tools is a strong plus
Strong understanding of Professional Services fundamentals (SOWs, deliverables, risk management, change management, and commercial models)
Excellent client-facing communication and stakeholder management skills, with the ability to simplify complex delivery topics
Detail-oriented, data-driven, and outcome-focused, with strong problem-solving and decision-making skills
Collaborative, empathetic team player who builds trust while driving accountability and clear ownership
Comfortable working through change and ambiguity while maintaining composure and client confidence
Outstanding written and verbal communication skills
Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts
You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do
Benefits
Participation in a 401(k) retirement plan
Medical, dental, and vision health insurance plans
Basic life insurance coverage and short-term and long-term disability coverage
Access to flexible spending, dependent care, and health savings accounts
Access to telehealth virtual doctors
An employee assistance program
Flexible paid time off
Company
Toptal
Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2012-07-01Seed
Leadership Team
Taso Du Val
CEO
Alejandro Rigatuso
Principal Growth Marketing Strategist
Recent News
2025-10-25
Business Insider
2025-10-23
Company data provided by crunchbase