CWT · 2 weeks ago
Defense and Government/Travel Consultant Team Leader onsite Ft Bragg NC
Fort Bragg, CA
Full-time
Onsite
Senior Level
5+ years expCWT is a global leader in travel management services, specializing in providing seamless travel experiences for U.S. federal clients. As a Team Leader, you will oversee and support a team of travel professionals dedicated to delivering exceptional customer service to defense and government travelers, ensuring all processes and deliverables are met efficiently.
Event ManagementLeisureManufacturingSoftwareTourismTravel
No H1B
U.S. Citizen Only
Responsibilities
Manage the daily workflow of the team
Supervise, develop & motivate the team members
Ensure all deliverables and SLAs are being met
Drive teamwork in aiming for even distribution of workload
Uses specialized expertise to assist Traveler Experience teams by completing and ticketing reservations via multiple channels
Resolve errors in reservations to complete the booking processes
Will function as an SME with specific process or product knowledge and/or serve as the Traveler Experience point of contact for specific knowledge areas
Will serve as point of contact for first-level escalations for the team
Qualification
Required
University or Bachelor Degree or equivalent work experience
5+ years of relevant work experience
Excellent travel industry knowledge
Expert in GDS and other booking tools used by CWT
Specialist skillset and/or subject matter expertise in more than one area
Demonstrate a pro-active and 'can do' solution-driven approach
Ability to communicate/interface with all levels of the organization – horizontally, vertically, cross-functionally, and globally
CWT accepts Military experience/certifications as a substitute for some requirements
Must be a US Citizen
Subject to a company and government background investigation including a criminal history and credit record review
Preferred
Contact center experience preferred
Travel industry experience preferred
Benefits
Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions available
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Company
CWT
CWT is a business travel management company that provides services to optimize travel, meetings, and events management.
0-1 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Patrick Andersen
President & Chief Executive Officer
Recent News
2025-11-14
2025-11-10
Company data provided by crunchbase