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Garner Health · 2 days ago

Bilingual Customer Service Representative (English/Spanish)

United States

Full-time

Remote

Entry, Mid Level

$22/hr - $22.50/hr

2+ years exp

Garner Health is revolutionizing the healthcare economy by ensuring access to high-quality care for all. They are seeking a Bilingual Customer Service Representative to provide exceptional support to members, helping them navigate their healthcare benefits and access the best care possible.

Big DataBusiness IntelligenceEmployee BenefitsHealth CareMedical

Responsibilities

Deliver exceptional member support via phone, chat, and email

Educate members on their healthcare benefits, including how to maximize their Garner benefit

Help steer members to find the best care available to them

Handle complex and sensitive conversations with professionalism, empathy, and patience

Deescalate members who are experiencing friction with their benefit

Work with other departments to address cross-departmental issues

Identify and escalate feedback from member interactions to internal teams

Stay up to date on evolving procedures

Protect member privacy and maintain compliance with HIPAA and data security protocols

Qualification

Customer service experienceBilingual (English/Spanish)Healthcare experienceCommunication skillsAttention to detailProblem-solving mindsetTechnical proficiencyEmpathyAdaptabilityOpenness to feedback