Kforce Inc ยท 1 day ago
Desktop Support Technician
Fort Washington, PA
Contract
Onsite
Entry, Mid Level
$22/hr - $31/hr
2+ years expKforce Inc is seeking a Desktop Support Technician to assist with various technical support tasks. The role involves evaluating hardware and software requests, supporting end users, and ensuring compliance with relevant policies and regulations.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate
Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
Provides direct support to users for supported hardware, software and devices; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue
Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
Performs facility moves under guidance
Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
Choosing effectively from among many different procedures or approaches in order to implement a solution
Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies; Can problem-solve most standard end user problems
Maintaining composure and a professional manner at all times, including in stressful situations with clients
Qualification
Required
Bachelor's degree or equivalent preferred
2+ years of relevant experience in a technical support role
Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
Builds expertise in standard end user hardware and software and the ability to resolve client issues
Has a basic understanding of network connectivity and infrastructure
Gaining an understanding of Company-specific applications and technologies
Possesses a general understanding of Company services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
Works to assess the client's comfort level with technology, and potentially manage their anxiety and stress
Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
Understands the technology organization and where and when to escalate client or operational problems
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance to eligible employees
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase