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USAJOBS · 1 day ago

FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

Bethesda, Maryland, USA

Full-time

Onsite

New Grad, Entry Level

$21.19/hr - $23/hr

0+ years exp

USAJOBS is seeking a Front Desk Associate for the Unaccompanied Housing at NDW Naval Support Activity Bethesda. The role involves performing front desk functions for the lodging program, ensuring guest security and privacy, and managing reservations and guest inquiries.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Ensures security of all guests is maintained at all times

Ensures guest privacy is maintained at all times

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card

Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures

Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat

May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports

Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management

Answers phones and transfers calls to appropriate individuals and replies to guest questions

Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required

May be required to retrieve Lost and Found items and contact the guest regarding lost or found items

The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week

Performs other related duties as assigned

Qualification

Property Management System (PMS)Customer serviceBasic math skillsEffective communicationPersonal computer skillsReading skills

Required

Must be at least 18 years old to operate the Point of Sale (POS) System

Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment

Will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. This position requires a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week

Must be able to communicate clearly and effectively in English, both verbally and in writing