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College of Lake County · 5 days ago

College and Career Navigator

Grayslake, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

The College of Lake County is seeking a College and Career Navigator who will recruit and engage prospective military and veteran students. This role involves providing personalized support in career exploration, academic readiness, and financial literacy to ensure a successful transition for students into college.

Higher Education

Hiring Manager

Angelina Smith, CPC, CTS

Responsibilities

Lead outreach, recruitment, and onboarding for military, veteran, and military-affiliated students

Support new admits from application through the first day; assist with pre-recruitment and first-semester advising

Develop and support outreach materials (brochures, fliers, newsletters, social media) and engage assigned caseloads

Educate students/families on benefits, pathways, careers, and college programs; tailor messaging for key audiences

Connect students to tours, events, and exploration activities; use coaching tools to help them select interests and programs

Execute communication strategies through calls, email, text, mail, and appointments; assist with applications and portal access

Provide advising using appreciative and teaching-focused approaches; maintain broad program knowledge and training

Use Navigate for appointments, notes, academic plans, and registration support

Introduce early transfer and career planning; use research tools and coordinator resources

Connect students to financial aid, payment options, scholarships, and literacy resources; support related events

Coach students on academic/personal success; identify barriers and refer to supports; promote school-life balance

Build culturally responsive relationships and proactively manage a caseload with regular check-ins and interventions

Use TargetX, Navigate, Workday, and other tools to track progress, run campaigns, and monitor outcomes

Guide onboarding completion, track engagement, and maintain advising data

Develop programs, workshops, and centralized resources for military-connected students; support mentoring and peer engagement

Collaborate with campus partners to address military-specific needs

Support onboarding/advising change initiatives and improvements to case-management processes

Serve as Veterans Club Staff Advisor; coordinate Veterans Day/Memorial Day programming

Act as liaison to external agencies serving military-connected students and share resource information

Collaborate with college departments and community partners to strengthen onboarding and transitions

Represent CLC at high schools (testing, IT support, registration, departmental connections)

Build relationships with FOI teams, ASAs, outreach, financial aid, records, registration, and WOSC; participate in events

Suggest process improvements; navigate school/community site expectations

Support audits, program reviews, and data requests; submit semester/annual recruitment, onboarding, advising, and retention reports

Analyze data and complete Military-Friendly Schools and IBHE Veterans Fiscal Impact reporting

Participate in professional development

Support major campus events (Open House, FOI sessions, convocation, fairs)

Serve on approved committees

Perform other duties as assigned

Qualification

Department of Defense benefitsVeterans Affairs education benefitsCaseload managementPredictive analyticsBilingual in EnglishSpanishInterpersonal skillsCultural sensitivityOrganizational skillsPresentation skillsCommunication skills

Required

Experience working with Department of Defense and Veterans Affairs education benefits, along with strong familiarity with military culture; veteran status or military affiliation is preferred

Bachelor's degree, preferably in a related field with two (2) years' experience in higher education or higher education institution, secondary education, and/or human services

Strong oral/written communication and interpersonal, presentation, computer (word processing, internet, email, database) and organizational skills

Ability to work flexible hours including some evening and weekend hours, consistent with student and program needs

Required 1 late shift during the week to ensure evening coverage at the Grayslake campus

Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrated sensitivity to and ability to work with diverse academic, socioeconomic, cultural and ethnic backgrounds of high school and community college students, faculty, and staff

Must have reliable transportation to visit CLC campuses, local high schools and community organizations

Preferred

Master's Degree in a related field

Experience working with community college, and under-represented students. Experience with caseload management

Demonstrated knowledge of, and prior experience with, predictive analytics and proactive student intervention

Bilingual in English and Spanish

Company

College of Lake County

We are a comprehensive community college offering a wide range of academic program choices to meet students' educational needs at different points in their lives.

Founded in 1969

Grayslake, Illinois, USA

1001-5000 employees