My IT Crew · 5 days ago
Onsite Support & Hardware Engineer
Brooklyn, NY
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
3+ years expMy IT Crew is a leading Managed Service Provider (MSP) dedicated to empowering its team members and delivering exceptional service. They are looking for an Onsite Support & Hardware Engineer to start with a 2-3 month immersion in hardware and inventory management, followed by a primary role providing onsite support and resolving technical issues for clients.
Information TechnologyRisk ManagementTask Management
Responsibilities
Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment
Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking
Coordinate with vendors for warranty claims, RMA processing, and hardware replacements
Maintain accurate inventory logs and service records in ConnectWise and asset systems
Ensure the workspace and equipment areas remain clean, organized, and secure
Pre-configure and test new equipment (Windows/Linux) before deployment
Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely
Perform onsite installations, upgrades, and physical maintenance of IT systems
Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently
Act as a liaison between the client and the internal service desk during complex onsite troubleshooting
Qualification
Required
3+ years of Windows-based IT support, systems administration, or hardware repair experience
Associate's or Bachelor's degree in Computer Engineering/IT or equivalent experience
Certifications: CompTIA A+ is highly preferred
Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics)
Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching)
Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking
Experience with shipping/receiving, labeling, and equipment logistics
Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service
Communication: Excellent interpersonal skills to work effectively with clients during outages
Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation
Problem Solving: A proactive mindset with strong critical thinking skills
Preferred
Associate's or Bachelor's degree in Computer Engineering/IT
Certifications: Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus
Company
My IT Crew
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tobias Levi
CTO
Adam Vogels
vCIO
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