Midland Memorial Hospital ยท 1 day ago
End User Systems Analyst
Midland, TX
Full-time
Onsite
Mid Level
4+ years expMidland Memorial Hospital is seeking an End User Systems Analyst ll who will independently plan, install, integrate, and validate systems software and hardware solutions. The role involves delivering technical solutions for desktop hardware and software, maintaining disaster recovery solutions, and supporting the mission and values of Midland Health.
Health CareHospitalNon Profit
Responsibilities
Change and Release Management: Applies sound IT production and change management methods to all areas of Information Systems. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Follows and documents strict testing and deployment methodologies for all systems
Disaster Recovery/Business Continuation: Follows the processes and maintains appropriately available network operations environment with primary focus being on EMR, HIS, Finance, HR, Supply Chain, and email systems. This includes controlled observation and evaluation of new technologies and methodologies. Testing plans and documentation are required
Capacity, Configuration and Architecture Management: required
Capacity, Configuration and Architecture Management: Develops a maturing level of understanding of the Midland Health Desktop and thin client OS, profile version control, application version control, license management, peripherals and VDI. Documents, adheres to, and ensures deployed systems meet all hardware and software standards and configurations. Contributes to system life cycle recommendations and funding requests. Works with the Service Desk staff to provide support on-site 24/7
Availability/Incident Management: Responsible for the timely resolution of problems on Information Systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes solving issues related to Backup, Restore, Disaster Recovery, print, scanning, AD, DNS/WINS, SSO, and patching
Priority Management: Must manage several assignments at one time, balancing resources, priorities, deadlines, and time. The work is highly technical, requiring collaboration across multiple disciplines and groups. The ability to work independently is also required
Resolve assigned support and service requests in a timely, effective, and courteous manner, using tools and documentation
Perform maintenance activities in pursuit of all general responsibilities specific to position
Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities
Participate in projects at a level in accordance with respective job responsibilities
Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions
Coordinate productively with other hospital employees, including those within and outside the HIS department
Provide routine updates on ongoing tasks and projects to stakeholders
Identify, research, and implement areas of improvement within the areas of expertise
Provide excellent customer service to all stakeholders who rely on service from the HIS department
Maintain excellent industry knowledge respective to the area of expertise
Complete tasks in a timely and effective manner as assigned
Act as general support for end user system technologies
Participate as a subject matter expert in assigned projects
Cultivate specialist-level knowledge in one or more technology areas, as assigned by management
Qualification
Required
Requires a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes
Thorough documentation skills business language are also required
Must be able to demonstrate experience with Windows operating systems, AD, DHCP, DNS, FTP, TFTP, SMTP, SNMP, printers, scanners, profile and version management, and experience with system design, capacity planning and capacity management
Requires hands-on experience with various manufacturers of desktops, laptops, tablets, and thin clients, VDI, Citrix, and peripherals
Must be able to communicate the impact and solutions of application/system problems in business language
Requires a professional approach in all situations
Ability to work any hours to support 24/7 operations
Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management
Availability to travel onsite as needed
Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience
4+ years of relevant business support and/or information technology support experience
Working knowledge of desktop systems administration, Windows OS and System Center, antivirus, and encryption, VDI, Citrix, printers, scanners, and other peripherals
Preferred
Current A+, MCSA, manufacturer certification preferred
MCSE Certification preferred
Company
Midland Memorial Hospital
Midland Memorial Hospital is a medical care service provider that focuses on the needs of a dynamic community with healthcare programs.
1001-5000 employees
H1B Sponsorship
Midland Memorial Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Marie Castro, CPA, CHFP
Vice President / Chief Financial Officer
Dr. Kit Bredimus
Chief Nursing Officer / Vice President, Nursing
Company data provided by crunchbase