PenFed Credit Union · 1 week ago
Senior Ancillary Product Strategy & Performance Manager
McLean, VA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expPenFed Credit Union is a stable financial institution with a strong member base. They are seeking a Senior Ancillary Product Strategy & Performance Manager responsible for developing and executing the strategic roadmap for ancillary products across Consumer Lending channels, ensuring financial performance and member value.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Develop and execute the strategic plan for ancillary products across Auto and Unsecured Lending portfolios
Define product goals, KPIs, and pricing strategies that optimize penetration, profitability, and member satisfaction
Partner with Finance and Product Strategy teams to establish business cases, growth targets, and performance benchmarks
Ensure product positioning and features align with PenFed's mission, member needs, and risk appetite
Monitor portfolio trends, market conditions, and competitive developments to inform product decisions and future enhancements
Own financial results for the ancillary product portfolio, including revenue, margin, refund trends, and loss ratios
Track and analyze key performance metrics, recommending strategic or pricing adjustments as needed
Deliver regular reporting and executive-level insights highlight business performance, risks, and opportunities
Manage relationships with external administrators and insurance providers supporting PenFed's ancillary programs
Monitor vendor compliance with regulatory, operational, and member-experience standards
Identify opportunities to innovate or enhance existing programs through new partnerships or revised program structures
Partner with Auto and Unsecured Lending teams to enhance product presentation and member education across digital and branch channels
Support Marketing and Operations in developing compliant training and communication materials that promote responsible sales and informed member choice
Evaluate Voice-of-Member feedback and satisfaction metrics to inform product improvements and experience design
Research emerging trends in consumer protection and fintech innovation to identify new product opportunities
Lead or support pilot initiatives designed to expand the ancillary portfolio or improve member outcomes
Recommend enhancements to product mix, pricing models, and distribution strategies based on market data and member insights
Qualification
Required
Bachelor's degree in business, Finance, Economics, or related field required
Minimum of eight (8) years of experience in consumer lending, product management, or financial performance management, preferably within auto or unsecured lending
Minimum of three (3) years in product management or analytical leadership role
Demonstrated understanding of ancillary or protection products such as GAP, VPP, Credit Protection, and related programs
Strong financial modeling, pricing, and performance-analysis skills with proven ability to translate insights into strategic actions
Experience managing vendor relationships and ensuring compliance in a regulated environment
Excellent communication, presentation, and cross-functional collaboration skills
Proficiency with business-intelligence tools (Tableau, Power BI, or equivalent) and advanced Microsoft Excel skills
Preferred
Salesforce Financial Services Cloud experience preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase