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Tactacam · 2 days ago

Senior Systems Administrator (Endpoint and Security)

United States

Full-time

Remote

Senior Level

5+ years exp

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. They are looking for a proactive Systems Administrator to take ownership of endpoint management and device security, creating a seamless deployment experience while ensuring a strong security posture.

E-CommerceRetailSporting Goods

Responsibilities

Senior technical resource and implementation owner for endpoint management services

Serve as the senior technical resource and escalation point for challenging endpoint operating systems (macOS, Windows, ChromeOS), and core software issues (Microsoft 365, Google Workspace, browsers, VPN clients)

Provide expert-level support for JAMF agent issues, Intune enrollment/policy problems, and Google Admin console device management tasks

Assist in training staff on new support processes, KB usage, and core software troubleshooting

Foster a collaborative and customer-centric environment focused on efficient and high-quality user support

All team members are included within an on-call rotation

Design, implement, and maintain configuration profiles, policies, and packaging for ChromeOS, macOS, and Windows

Automate software patching and OS updates across the environment

Develop and maintain 'Zero-Touch' provisioning workflows to streamline the onboarding experience

Perform policy review and audits

Expand standard operating procedures that enable cross-team support

Manage the deployment and health of the EDR agent across all endpoints

Fine-tune EDR policies (Prevention, Detection, and Firewall) to minimize false positives while maximizing protection

Work closely with the SecOps and Help Desk to investigate alerts, perform remediation, and automate response actions

Administer the Google Workspace environment, including advanced Gmail security, Drive permissions, and SAML/SSO integrations

Experience with Okta is required

Manage user lifecycles (onboarding/offboarding) via automated workflows

Act as the technical glue between Help Desk (User Experience) and Security (Risk Mitigation)

Maintain rigorous documentation for system architectures, standard operating procedures (SOPs), and end-user 'How-To' guides

Manage relationships with IT vendors related to desktop software

Qualification

Endpoint ManagementDevice SecurityJAMFMicrosoft IntuneGoogle WorkspaceEDR ManagementITIL Best PracticesNetwork SecurityProject ManagementStrategic PlanningVendor ManagementAnalytical SkillsCustomer-Centric ApproachLeadershipCross-Functional CollaborationDocumentationCommunication Skills

Required

Bachelor's degree in Computer Science or a related field, or relevant work experience

5+ years in Systems Administration with a focus on Endpoint Management and IT operations in a corporate environment, ITIL best practices, network security, compliance, and vendor management

Experience managing and supporting multiple operating systems (Apple, Microsoft, or Google) is required

Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE), CompTIA A+, Network+, CISSP are highly valued