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VySystems · 1 day ago

Information Technology Desktop Support

Los Angeles, CA

Contract

Onsite

New Grad, Entry Level

VySystems is seeking an Information Technology Desktop Support professional with a strong background in Helpdesk Support Engineering and System Administration skills in Microsoft environments. The role involves troubleshooting, user support, and managing user accounts while ensuring a high level of customer service during technical interactions.

AppsConsultingDigital MarketingInformation TechnologyInfrastructureIT InfrastructureIT ManagementWeb Development

Hiring Manager

Arun Balasubramanian

Responsibilities

Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments

Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP

Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies

Hands‑on experience with Microsoft Authenticator setup and troubleshooting

Knowledge of WiFi 802.1x authentication and related configuration support

Expertise in Outlook profile creation and repair

Proficiency in login troubleshooting across desktop and enterprise systems

Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations

Ability to communicate clearly and manage end‑users in a professional manner during support interactions

Excellent communication skills for end‑user support and cross‑team collaboration

Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases

Customer‑focused mindset with strong problem‑solving abilities under tight deadlines

Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers

Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support

Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting

Ability to support user account management tasks such as password resets, group membership checks, and access validation

Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive

Ability to resync OneDrive and resolve synchronization issues during migrations

Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices

Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Qualification

Helpdesk Support EngineeringMicrosoft environmentsM365 Hybrid ExchangeMicrosoft Entra IDWiFi 802.1x authenticationOutlook profile creationUser Principal Name (UPN)Microsoft 365 administrationWindows 11 supportApple/Mac systems supportIPhone devices supportOutlook mobile app supportCommunication skillsProblem-solving abilitiesCustomer-focused mindsetCollaboration experience

Required