Alpine Care Home Health · 2 days ago
Community Liaison
Troy, MI
Full-time
Onsite
New Grad, Entry Level
0+ years expAlpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. The Community Liaison, Home Health is responsible for inbound/outbound communication and business development, acting as the local market leader in referral partnerships and guiding patients and caregivers through the enrollment process.
Hospital & Health Care
Responsibilities
Market analysis, along with competitive landscape, in which to differentiate our services to external referral sources
Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment process of the Alpine Care suite of businesses in a given market
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
Provide direction on benefit enrollment program and processes
Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted, and meetings scheduled with external sources
Ensure scheduled meetings with patients and their caregivers are attended timely
Adhere to company policies and procedures related to patient outreach calls
Complies with PHI and HIPPA guidelines
Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Home Health Administrators, and local BU support staff
Performs other additional duties as assigned
Qualification
Required
High school diploma or GED
Six months or more of administrative office experience or outside sales experience
Must maintain a valid driver's license and good driving record
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Computer skills including but not limited to Word, Excel, Outlook, Report software
Demonstrable success in quickly building telephonic relationships with eligible patients
Preferred
Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Benefits
Competitive salary and multiple health benefit options
Career growth and development
Mentorship and continued learning opportunities
Engaging and mission driven workplace
401(k) matching
Mileage reimbursement (if eligible)
Company
Alpine Care Home Health
We’re proud to introduce Alpine Care Home Health — where compassionate care meets clinical excellence.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase