Thunderhawk Technology Partners ยท 1 day ago
Avaya Voice Phone Telephony Systems Engineer
Frederick, MD
Contract
Onsite
Mid LevelThunderhawk Technology Partners is seeking an Avaya Voice Phone Telephony Systems Engineer to establish and maintain voice and data networks. The role involves configuring telephony systems, managing remote access tools, and collaborating with engineering teams to troubleshoot and resolve issues.
Information Technology & Services
Hiring Manager
Sudhir Kumar (L.I.O.N)
Responsibilities
Establish and maintain voice and data networks by configuring features, interfaces, and integrations in alignment with industry standards
Activate and manage remote access tools for telephony systems
Verify service functionality through circuit testing, equipment reprogramming, and alarm validation troubleshoot and resolve issues in collaboration with engineering teams
Document telecom network configurations, including diagrams and programming details
Maintain system integrity by diagnosing outages, testing backup procedures, and updating documentation
Administer Avaya phone systems, including call vector design, testing, troubleshooting, and voicemail management
Respond to and resolve Service Desk escalations related to voice adds, moves, and changes across Avaya, Uptivity, TASKE, and AWS Connect platforms
Monitor and document system usage, licenses, and perform regular audits and cleanups
Manage tasks and incidents through HEAT ticketing system and Agile Sprint tracking
Qualification
Required
Strong experience in configuring and managing Telephony Systems
Proficiency in Avaya Call Manager, System Manager, and Voicemail Systems
Hands-on experience with NICE Uptivity for call recording and screen capture
Familiarity with TASKE Reporting tools
Exposure to Cisco, secure telephone, and video communication technologies
In-depth knowledge of telecommunications technologies and Avaya PBX systems
Experience administering Avaya Unified Communications environments
AWS Connect configuration and administration expertise
Ability to program voice and data telecommunications network circuits and equipment
Understanding of business continuity and disaster recovery strategies
Experience in designing and optimizing telephony networks
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase