FW Trucking · 1 day ago
Customer Service Account Specialist
Indianapolis, IN
Part-time
Onsite
Entry, Mid Level
$18/hr - $24/hr
2+ years expFW Logistics is a family-owned third-party logistics provider with over 70 years of experience. They are seeking a Customer Service Account Specialist to represent the company professionally and manage customer inquiries, ensuring data integrity and effective communication.
Transportation/Trucking/Railroad
Responsibilities
Represent FW Logistics in a courteous and professional manner at all times
Proactive communications with customers regarding the services delivered by the Company
Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns
Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS)
Ensure accurate order entry and release of same information to staff as needed
Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Prompt follow up to ensure that appropriate changes are made to resolve customer issues
Contact customers to respond to inquiries or to notify them of their order status or any adjustments
Verify the accuracy and completeness of information that appears questionable
Other duties as assigned
Qualification
Required
Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That's not my job!” attitude. Willing to do what needs to be done
Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met
Results Driven – passion to create positive results that maximize sustainable profitability for our future success
Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality
Intermediate Microsoft Outlook, Word, and Excel skills
Ability to write reports, business correspondence and read/interpret documents
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to communicate verbally and written effectively
Minimum: High School diploma or equivalent and 2 years in a customer service account management role
Company
FW Trucking
FW Trucking is a professionally managed, privately-held trucking company centrally located in the St. Louis metropolitan area.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase