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Encore Boston Harbor · 2 days ago

Group & Specialty Desk Coordinator

Everett, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Encore Boston Harbor is a premier resort and casino located in Everett, Massachusetts. They are seeking a Group & Specialty Desk Coordinator responsible for coordinating daily operations for group business and special events, ensuring excellent guest and employee satisfaction while supporting financial performance.

GamblingGamingHospitalityHotelResorts

Responsibilities

Follows all Encore Boston Harbor core values and property and department standards

Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures

Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction

Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success

Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy

Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations

Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand

Ensures the highest level of confidentiality when delivering service to our Group and Specialty guests

Coordinates and works closely with Catering & Convention Services

Assist guests with problem resolution with an emphasis on satisfaction and resolving root issues while working to limit hotel losses through compensation

Ensures all guests and employee interactions are in accordance with Encore and Industry accepted service standards, in order to maintain the integrity of the Encore Boston Harbor ambiance while promoting hotel facilities and services

Works with safety as a priority, and follows department and company safety standards

Maintains relevant knowledge of industry through continuing education and training

Performs any other job-related duties as assigned

Qualification

Hotel Operations ExperienceProject ManagementMicrosoft OfficeKronosBirchStreetMedalliaOperaSecond LanguageFluency in EnglishOrganizational SkillsInterpersonal SkillsAttention to Detail

Required

21 years of age or above

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission

High school degree or equivalent required

Requires general computer skills, basic knowledge of Microsoft Office required

Candidate must have experience with planning and project management

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents

Ability to respond to common inquiries from other employees or guests

Fluency in English

Ability to write detailed instructions and correspondence

Ability to effectively present information in one-on-one and group situations

Ability to compute basic mathematical calculations

Ability to decipher various reports and create and maintain reports upon request

Ability to define problems, collect data, establish facts, and draw valid conclusions

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job

Reliable, consistent, and punctual attendance is required