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Canon USA · 1 week ago

Call Center Supervisor

Burlington, NJ

Full-time

Hybrid

Senior Level

$50K/yr - $75K/yr

5+ years exp

Canon USA is a leader in digital imaging and innovation, and they are seeking a Call Center Supervisor to oversee the dispatch department. This role involves monitoring telephone queues, guiding dispatchers, and coordinating with management to ensure compliance and performance evaluation.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Monitors all telephone queues to ensure that the Dispatchers are at their desks, logged on and ready to work during the hours designated by the individual work schedules

Guides Lead Dispatchers to ensure that the customer pick up times and technician pick up times are within targets

Responsible for guiding and controlling all incoming and outgoing calls from BSM technicians and customers when necessary within the region, and to work along with Service management to ensure compliance and direction of effort

Coordinates efforts with Dispatch Manager to control and guide Dispatch personnel

Evaluates performance based on weekly reports

Communicates with internal departments such as Data Management, Customer Service, Operations Managers, Credit and Collections, and Contracts

Sets appropriate example with professionalism, and good attendance and punctuality

Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions