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Riverside Casino & Golf Resort® · 2 days ago

Audio Visual Technician Entry - Senior Level

Riverside, IA

Full-time

Onsite

Entry, Mid, Senior Level

$19/hr - $24/hr

1+ years exp

Riverside Casino & Golf Resort® is part of Elite Casino Resorts, which operates premier gaming and resort destinations. The Audio Visual Technician role is essential in providing high-quality technology support for events, ensuring all AV equipment operates effectively while delivering excellent customer service.

Gambling & Casinos

Growth Opportunities

Responsibilities

Technicians set-up, operate, and troubleshoot all audio visual, projection, lighting, telephone and conferencing equipment, digital signage and television systems as well as devices and equipment for events

Technicians work with banquet and event team members to deliver all applicable technologies requested. They will additionally break-down, remove, and secure all equipment when not in use

Technicians will actively monitor Banquet Event Orders, address event requests for support, respond to inquiries about events, and seek to improve the delivery of requested technologies

Technicians will work with their teammates to support the availability of technology requested and delivered as appropriate intervals before, during and after the event

Technicians will deliver technology using great people skills so they are able to communicate with the ability to listen and understand what the customer is trying to achieve while remaining approachable. When appropriate, technicians may upsell additional technologies for an event

Technicians will plan, coordinate, and implement security measures within the constraints of our highly regulated environment when delivering technology solutions. Technicians will be proficient in taping down and dressing all loose cables and event wiring as appropriate at a luxury resort

Technicians will administer and/or assist event services staff to deliver various formats of media including text, pictures, music, sound, videos/movies, recordings, animations, communications, connectivity, and more. The Event Technology industry is ever-changing as will be the solutions Technicians provide to Events. Under the direction of the Technology Manager, Technicians must demonstrate the aptitude to document and implement processes to increase efficiency, productivity, reliability and scalability with attention to minimizing or eliminating risk and staying compliant

Technicians will ensure all equipment related to events is fully operational. They will repair and clean equipment as needed or seek replacement through the proper department process. They will keep their teammates informed of equipment status and availability

Technicians demonstrate the ability to work under pressure both behind the scenes and in front of guests, follow specific directions, adapting quickly to changing conditions, continually evolve by acquiring further knowledge, skills, problem solving techniques, use of sound judgment, concentration for long periods of time, as well as speaking professionally and interacting intelligently at an appropriate technical level for the audience being addressed

Technicians will work a schedule that coincides with events and entertainment

Technicians excel in their ability to work independently while staying alert for opportunities to add value and assist teammates

Technicians are detail oriented and double check their work for quality. They often take the initiative to improve

Technicians may travel to other Elite Casino Resorts for training and event support as needed

Technicians perform their duties with little or no supervision

Qualification

Audio Visual EquipmentTroubleshootingEvent TechnologyCCNA CertificationMSCE CertificationMCP CertificationDVEP CertificationGaming ExperienceCommunication SkillsDetail OrientedProblem Solving