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Deploy Surveillance · 1 day ago

Field Service and Repair Technician

Lehi, UT

Full-time

Hybrid

Mid Level

3+ years exp

Deploy Surveillance is a leading mobile surveillance provider delivering end-to-end hardware deployment, repair, and support for customer accounts. The Field Service and Repair Technician is responsible for managing customer accounts through hardware deployment, maintenance, and support in a dynamic field environment.

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Responsibilities

Execute on-site or remote hardware deployments for mobile surveillance fleets

Install, configure, and test surveillance devices, sensors, mounting hardware, power solutions, and networking equipment

Ensure deployments meet security, regulatory, and Production guidelines; document configurations and as-built records

Troubleshoot and diagnose hardware faults in the field; perform repairs or coordinate escalations with Production team

Conduct preventive maintenance, inventory checks, and lifecycle management for deployed assets

Create and follow service tickets, capturing root cause analysis, corrective actions, and parts usage

Provide hands-on assistance during critical incidents, coordinating with Support team and other Field Service Specialists to restore service quickly

Maintain accurate records of all deployed hardware, configurations, warranties, and maintenance history

Manage asset tagging, inventory reconciliation, and lifecycle planning for customer fleets

Generate and maintain documentation, reports, and dashboards for customers and internal teams

Adhere to all safety protocols and best practices for field operations

Ensure quality control during installations and maintenance activities

Report incidents, near-misses, or non-conformances promptly and transparently

Qualification

Field operations experienceHardware deploymentTechnical aptitudeProblem-solvingCommunicationOrganizational skillsCustomer service mindsetBasic IT literacyPhysical requirementsEducation in Engineering

Required

3+ years in field operations, hardware deployment, installation, or related roles (experience in mobile or fleet surveillance a plus)

30-60% travel, including short-notice trips; ability to work flexible hours as needed

Strong working knowledge of AV, networking, power systems, and surveillance hardware; basic IT literacy for configuring devices and entering data accurately

Demonstrated ability to diagnose issues, think critically, and implement effective solutions under time pressure

Excellent verbal and written communication; capable of presenting technical information to non-technical stakeholders

Self-starter with the ability to manage multiple active projects, prioritize tasks, and meet deadlines

Customer-focused with a professional, service-oriented approach

Able to lift 50 lbs. repetitively and carry equipment as needed; comfortable working in varied environments (outdoors, on customer sites, and in serviceable indoor areas)

High School Diploma or GED