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AV · 1 day ago

Service Desk Intern

Simi Valley, CA

Internship

Onsite

Intern

AeroVironment (AV) is a global leader in unmanned aircraft systems and tactical missile systems. The Service Desk Intern will be responsible for imaging computers, assisting with new hire onboarding, troubleshooting IT issues, and providing customer support while shadowing team members.

AerospaceAir TransportationDronesElectric VehicleElectronicsEnergyGovernmentManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provides world-class customer service

Troubleshoots IT related issue or request, either through remote connection or deskside visit by utilizing resources including existing expertise, teammates, knowledge articles and other documented policies and procedures

Performs computer imaging and deployments, phone deployments, PC refreshes, e-waste activities and works with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock

Delivers and configures needed IT equipment to the proper location, including personnel moves

Assists and trains customers on how to use assigned IT equipment

Provides support for on-site/off-site meetings, conference rooms and audio/video related support

Documents support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket

Follows-up with customers on status for urgent issues/requests that are escalated to another Tier or team

Provides customers with preventive maintenance, configuration recommendations and points them to relevant self-help materials

Updates relevant knowledge articles and/or self-help materials

Other duties as assigned by team lead or service desk manager

Qualification

Customer serviceMicrosoft OfficeWindows OSDell hardwareAnalytical skillsProblem-solvingInterpersonal skillsTime managementOrganizational skillsTeamwork

Required

High School Diploma or GED equivalent and college student

Excellent customer service and verbal/written communication skills

Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware

Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills

Ability to work in an office environment (Constant)

Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional)

Required to stand and sit for long periods (Frequent)

Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”)

Preferred

Able to excel in a fast-paced, deadline-drive environment, where small teams share a broad variety of duties

Displays strong initiative and drive to accomplish goals and meet company objectives

Takes ownership and responsibility for current and past work products

Works well with others and consistently demonstrates teamwork, collaboration and puts the success of the team above one's own interests. Shares ideas and knowledge with others