Zoom · 1 day ago
Product Engineer - Forward Deployment Management
United States
Full-time
Remote
Mid, Senior Level
$99K/yr - $229K/yr
3+ years expZoom is a leading collaboration platform company dedicated to enhancing communication through innovative solutions. They are seeking a Product Engineer focused on customer deployments for Agentic Voice AI, responsible for leading the deployment of next-generation Zoom Virtual Agents and ensuring optimal performance of conversational AI systems.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including database checks and transactions
Fine-tune the underlying Large Language Models (LLMs) to ensure optimal performance, low latency, and minimal hallucination in real-time voice conversations
Developing and deploy custom full-stack Python/JS to connect the agent's decision-making with customer back-end systems (CRM, ERP, knowledge bases) as external "tools."
Crafting and iterating advanced LLM prompts (e.g., chain-of-thought, few-shot) to guide conversation, maintain context, and ensure accurate tool use in live voice interactions
Prompt-engineer TTS components (e.g., ElevenLabs, Azure, Cartesia) to fine-tune tone, pacing, emphasis, and prosody to context and brand
Conducting A/B testing and performance monitoring on TTS output, ensuring high acoustic quality, latency requirements, and emotional appropriateness
Acting as the embedded technical expert, working directly with customer engineering and executive teams to map complex business goals to agentic solutions
Managing end-to-end production deployments with continuous optimization and performance tuning driven by real-world voice traffic data
Translating field challenges, LLM failure modes, and TTS needs into actionable input for Core Engineering and Product to drive platform innovation
Qualification
Required
Have 3+ years in a technical, customer-facing role (FDE, Solutions Architect, Technical Lead) focused on AI/ML or highly technical SaaS products
Possess proven hands-on experience designing and deploying LLM solutions using modern agentic frameworks (e.g., LangChain, LlamaIndex, internal tools)
Have deep expertise in voice stacks and TTS integration, using prompt engineering to control prosody, tone, and pacing
Possess proven ability to write and manage iterative prompts guiding both generative text logic and speech synthesis quality (prosody and emotion)
Have solid software development skills in Python for prototyping, API integration, and production deployment, coupled with familiarity with modern DevOps practices
Own exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and C-level executives
Benefits
Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-07
2025-12-20
Company data provided by crunchbase