Bluesight · 1 week ago
Support Engineer - ControlCheck
Washington, DC
Full-time
Hybrid
Entry, Mid Level
$30/hr - $35/hr
2+ years expBluesight is a high growth healthcare information technology company focused on increasing efficiency and safety for health systems. The Support Engineer will provide technical and network problem resolution to end-users while ensuring that hardware and software meet the standards of hospital IT and Pharmacy teams.
Artificial Intelligence (AI)Enterprise SoftwareHealth CareInformation TechnologySoftware
Responsibilities
Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist customers with technical issues related to Bluesight products
Analyze application data and ensure accuracy with resolutions
Assist employees with general IT issues such as email, wireless, and other IT products
Resolve issues, maintain high-end customer satisfaction and confidence
Security assessments and remediation
Other duties and technical projects as assigned
Occasional overnight on call rotation coverage
Qualification
Required
2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
Strong Excel, SQL, Working with data sets to analyze issues
Strong analytical and problem-solving skills
Professional and polite demeanor
Ability to travel up to 10% of the time
Preferred
Bachelor's degree in related field
CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
Knowledge and experience in a SaaS environment is preferred
Benefits
Unlimited vacation days!
Generous insurance coverage
401k program with a company match
Overtime pay
Amazing benefits package
Company
Bluesight
Bluesight is a medication intelligence company that utilizes AI and machine learning to reduce risks and solve supply chain inefficiencies.
51-200 employees
H1B Sponsorship
Bluesight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$49.87MKey Investors
Thoma BravoBaxter VenturesKaiser Permanente Ventures
2023-07-17Private Equity
2017-01-01Debt Financing· $7M
2016-06-20Series C· $20.4M
Leadership Team
Kevin MacDonald
Co-Founder & CEO
M
Mark D Peters
Chief Financial Officer
Recent News
Precedence Research
2025-09-10
2025-08-19
Company data provided by crunchbase