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Ontra · 1 day ago

Customer Care Associate

United States

Full-time

Onsite

Entry Level

$49K/yr - $68K/yr

1+ years exp

Ontra is the leader in AI-powered solutions for the private markets, and they are seeking a Customer Care Associate to empower customers by delivering exceptional support and providing timely solutions. The role involves developing product knowledge, participating in projects, and collaborating with other departments to enhance customer experiences.

Artificial Intelligence (AI)Document ManagementLegalLegal TechSoftware

Growth Opportunities

Responsibilities

Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings

Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively

Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs)

Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience

Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization

Qualification

Customer SupportProduct KnowledgeCollaborative Problem SolvingCommunication SkillsSelf-Starter

Required

At least one year of customer/product support within a tech company or comparable experience

Comfortable working remotely. Enthusiasm for an agile working environment

Strong verbal, written, and interpersonal communication abilities

Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support

Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions